Brown Furniture

"Brown has been my go to for furniture since my adult life began in the upper valley 2005 and it will continue as such but, unfortunately, I feel compelled to write this so others are aware of potentially being lost in the shuffle. I decided to purchase a new couch (I love it) in May 2021 and was aware of the long wait due to COVID. I was initially told 6 months but 6 months turned into 15 months (again, no big deal ie COVID hiccups) and my couch was delivered August 2022. Upon delivery, I was told the store would be in touch regarding the remaining piece of my couch (a console). Fast forward to today, having heard nothing, I decided to stop in and inquire and long story short, it’s being delivered Saturday. At the store today, I got confirmation that it had been sitting around for months and I never would have gotten it otherwise. I’m very disappointed and I feel like I should be compensated in some way as I’ve been very patient and polite through this whole process."

"While the process of choosing furniture and fabric was fine, the wrong fabric was ordered for my recliner. We all make mistakes, but I would expect an apology and immediately reordering the chair in the correct fabric. Unfortunately, this didn't happen. I then never received a phone call when my chair did actually come in adding more wait time to an already significantly delayed process and again... no apology or acknowledgement of the issue."

"Of course you can buy furniture anywhere these days, even online. But if you want to see and feel and sit on quality pieces, this is the best store in the area, by far. Without stores like this to shop at, I would probably keep my current living room set for another 20 years. Working with Danielle Field at Brown Furniture was the absolute best experience I could have had, and she made the process so much smoother than I was afraid it was going to become. She worked with us to choose the best upholstery (La-Z-Boy has an ungodly amount of choices to sort through), and she made she we were completely satisfied before putting the order through. No pressure, no gimmicks, no hassles. Now I just need to wait a few months (completely understandable) for delivery, but I have no doubt that my review will remain the same upon delivery. Don’t hesitate to go check out Brown, and if you can have Danielle help you while you’re there, even better!"

"Loved our experience with everyone at Brown Furniture! We got this beautiful dining table and sideboard, and couldn't be happier with our purchase. This pandemic has made the furniture search difficult and we are so glad we went with this great team. It was definitely worth the wait!"

"Where to begin... We started right here and liked the reviews. We read them so we thought we would check it out. Well if you decide to take this one into consideration you will read we didn’t have the same as the rest. We put a deposit down on our furniture June 2018 as of Oct 2018 we were still dealing with it (until today). To make our 4 months experience short. We have had nothing less then a run around including very poor customer service even with the general manager, brand new furniture (La-Z- Boy)broken (just a piece) but that’s why we bought new, no communication from anyone. To wanting to returning it to be told it was a special order (which was never mentioned before) and that we couldn’t. Was even told the new owner would call, because this isn’t how they do business but that didn’t happen.The general manager called today( 10/06/18). Which he has been involved since the broken furniture came in and said he was going to call La-Z- Boy himself to see about getting a new one. Which we never heard back from until today. GM blames the warehouse guy today. It’s been a long 4 months, nothing We were expected for buying our 1st set of new furniture. We fixed our brand new furniture ourself. We would not recommend buying from here, nor will we be giving them our service."