Kemp's Service 52 Groton Street, Pepperell, MA 01463

"Called to ask about getting a state inspection. I was told that I would have to have a service and/or make a purchase. Local competitor did it for me in 5 minutes with a handshake. My reply for below: Nope, I inquired about a “State” TNC inspection via phone and that was your business’s response."

"It's not a good place for your sticker inspection . Not recommended! Don't take my words, Check other comments. So if they fail you on sticker inspection any reason make sure you go to another shop to find out before you fix them. ***THIS NOTE for Kemp's service owner *** I know you unhappy when we're comments bad about your place. We don't want to see your business going down, We want improvements and change to better. Stop saying I'm sorry it's the laws! Take a chance to improve your place and do something helpful for the community. Think about it! The same problem happened to a guy 2-3 years ago and, Today, happening to me. You fail my car and say that my exhaust system leaks my windshield wiper short. The next day I bring my car to another station he passes my car sticker inspection easily. You know most of us in town are middle classes, our cars 5 years+ and you expect our cars to be 100% perfect. Think about it. Last year, I got stopped by our town police officer about speeding. You may think he's giving a ticket, but no! He just give me a Volvo warning because he has a heart(he can say, it's the laws, here the ticket, you have to pay) He choose not, he wants done something good for community. All I said here can change nothing.only you can! Please open your heart and hear us out. Doing good to serve our elders our people in our town indeed. We don't want to drive 10-30 mins to get our cars fixed or get our stickers inspection."

"would not recommend at all. Tried to take advantage of me because I’m a woman. They can deny it in this review (seeing they deny every single review posted as if all these reviews are lies, (which i think is even more unprofessional)) but they did. I went and talk to another mechanic and he was absolutely floored at what i had told him. Very disappointed in this local business. I should’ve checked the reviews before i went. * i know low reviews can hurt a business and i try not to leave reviews unless I’m very happy or very very disappointed. I wouldn’t be leaving a review like this unless i was truley disappointed and wanted to warn others. *since i got a response to my review but am unable to respond myself: i just wanna clarify they “never have had me” because i left and took my business elsewhere, hope this clears up the confusion!! And in response to you questioning my integrity just makes me laugh coming from a business that has countless reviews questioning theirs."

"Over the phone and on the paper was one quote - in reality they asked to pay more. Fraud and extortion. Never be back. Stay away. ___________ Just a day ago the owner of the business FINALLY posted a reply. After over a month of my original claim. I want to assure the owner of the business, or whoever is responding, that during a simple changing a tire while it is OFF the vehicle it is not POSSIBLE that : "problems can arise that take extra labor or parts not know before hand. Rusted parts, worn components associated with the repair." The old tire was picked up by the customer back. What is the extra labor, rusted parts, worn components he/she is talking about? That reply a just to whitewash and make themself s better than they are really are. No wonder why this business is rated at 3 stars consistently."

"I wouldn’t Recommend anyone go to this place for service. I brought it in for a simple inspection and failed due to tires being a little worn. I knew I would need new tires soon but they hadn’t been worn down to the factory wear line. I decided to just get them anyway since I was planning on getting them before the winter. Since then my car has been riding totally different than when I brought it in and when I brought it in again and told them What was going on they said for the mechanic to look at the car I would have to pay even though the problem started the day I got the new tires from them. When I brought it in the second time the told me that I would need to get my entire front brake assembly replaced. I didn’t have them do it and brought it to another shop. The only thing that was wrong was the caliper was hesitating coming off the rotor which was causing uneven rotor wear and warping. After 4 weeks my tires are also down 10 psi. Which my buddy who sells tires says they should stay exactly where they’re supposed to. Especially after 4 weeks if the tires were installed properly. I will never be going back again"