Super 8 by Wyndham White River Junction 442 North Hartland Road, Hartford, VT 05001

"My partner and I had THE WORST time at our recent stay at this hotel yesterday. We booked the place last minute due to tight travel plans. The room was unsanitary, it smelled like a mixture of wet carpet, old mop water, and smoke. The day and night-time staff do not communicate. For instance, the night-time receptionist said that 1pm was the "late check-out time at no charge." As my partner was working from the hotel room (on a zoom meeting) at around 11:15am, the housekeeper started harassing them about "leaving at 11am." She was not polite. When my partner explained they must have been given the wrong time and politely asked them to finish their meeting in 20 minutes, the housekeep rudely said, "you need to call down to talk to the front desk." My partner said "ok" and closed the door. Not even 3 minutes later, the front desk receptionist called the room and said that we HAD TO LEAVE our room by 11:30am (which was literally in 5 minutes). We packed up and exited the room as fast as we could. When my partner went to check-out, the receptionist was not at the desk. Once we called out for help, she YELLED from around the corner that she was "coming," and proceeded to walk up to the front desk. She ROLLED her EYES, didn't speak and then reached out for our room card. My partner told them how UNPROFESSIONAL it was for them to FORCE us out the room 2hrs early because THEIR STAFF gave us the wrong check-out time. The receptionist then said that they "called the manager" to have the "new staff" talked to for giving wrong information and that it was "THE HOTEL MANAGER/OWNER" who TOLD HER to kick us out! WOW! She then said, "Im sorry you felt like you were mistreated but we are short staffed (for cleaning staff) and needed you to exit." There was another staff member there (short male) who walked away as we tried to sort out the confusion. Any place that can treat their paying customers like criminals for THEIR ADMIN MISTAKE gets no respect from me. I will also be reporting this to the BBB and leaving this review in other places. DO NOT stay here if you can help it."

"It's at a convenient location near the crossroads of Lebanon, NH, and White River Junction, VT. Dunking Donuts is conveniently door. BUT, the comforter was cigarette burnt, and the pillows looked like someone took a break and watched tv. The room was clean; it was just kind of grungy. If you are trying to sleep during the day, you should ask for a room away from construction. The back is under renovation. My room was at the back, but I didn't feel safe parking my car back there. I unloaded and moved my car to the front. The office staff were very nice. There is basic continental breakfast as well. If you are looking for cheap and convenient this is fine. That's what I needed. But if you are looking for cleanliness (beyond the standard clean up), nice bedding and linen, and a TV that doesn't keep freezing up, you might want to consider elsewhere. I would not choose this place for a traveling family."

"The staff we encountered were nice. However, the place is not! Very run downed. Because it had Wyndham in the name, we thought it would be ok but we were wrong. There's obviously people living there. Lots of smoking outside and although they say the rooms are "non-smoking", our room had a very strong smoke smell. The room was basically "clean" but old and literally falling apart. Oh, it did have mold on the ceiling over the tub. Everything was working and the bed was OK so we stayed because it is peak season and wouldn't be able to find much better at this time. But never again! I'd rather sleep in the car. We left so early, we didn't even try the breakfast."

"Well, this hotel is older, and is in need of updating, the mattress was perhaps one of the most comfortable I have slept on in a hotel of any price. The room itself was clean. The bathroom was spotless, and surprisingly. It was very quiet on the night that they were full. The lobby leaves a lot to be desired some of the staff members all hang out in the back room and I’m not really interested in the people walking in but all in all, it’s a great place to stay for short money."

"The only nice thing about this hotel is that the bed was comfortable and in a good location. I had NO hot water in the shower. The bathtub faucet was cracked in half and glued back together. The toilet seat did not fit the toilet bowl, so every time I used it, it felt like I would fall in. It was a non-smoking room; it smelled like smoke, and cigarette burns were on the blankets. The room needed to be updated and cleaned! There was an inch thick of dust on the toilet and baseboards. The carpet was stained and gross. At check out, I noticed the charges did not match the quote given at the time the reservations were made. I questioned the charges and asked if the military discount was applied, I was told," I don't know. I only work here 2 days a week, 3rd shift." That was the response I got for every question I asked. When all the other hotels in the area are booked, this is what you have left: an overpriced roach motel."