Unfranchised Auto Care Inc

"Don’t go here if you’re in search of quality workmanship. Unless you like duct tape, zip ties, and unpainted Bondo. I drive my vehicle every day, and every day I regret my decision to have let them work on my vehicle."

"Have been going to Unfranchised Auto for years and years. They offer the best service around for my family and me. They are professional, knowledgeable, fair, and friendly. Their parts and service are the best quality. I always feel secure knowing that our car is in their hands. Thank you!!"

"Absolutely DO NOT get a vehicle inspected here. They failed my car’s inspection due to supposedly needing new rear brake pads and rotors and claimed my pads would be gone within 2 weeks. I took my car to someone who I actually know and trust, and my brake pads and rotors are actually 100% fine, and could’ve lasted me, at minimum, another year. They tried charging me $440 to do just my rear brakes, even though there’s nothing wrong with them. Not very happy with this company or location. Horrible people. Also, I bet if I was a man they wouldn’t have tried to tell me that…. They saw a 20 year old woman and tried scamming me out of $440+."

"If you want a pleasant experience with an auto repair shop as well as getting Bang for your buck this is the place to go they treat you extremely well with the utmost RESPECT and their prices can't be beat neither can the work. Had to edit my review because this place continues to amaze me with their HONESTY. They won't tell you your vehicle needs something if it doesn't. You don't get that at the big box places. GO HERE if you want a GREAT personal experience."

"There are two locations of Unfranchise Autocare. I could never understand why the people I highly recommended UAC to would recoil in absolute disgust, until I had to personally deal with their location on Loudon Rd. While I think the South Main Street location is not only superior in customer service, and I have never had an issue with other services I have had NOTHING BUT PROBLEMS with the Loudon Rd. location. Today was the final straw: My appointment was for 8:00am, a 1hr appointment. I wanted to stop for a tea at DD on the way but didn't want to be late. The person at the front desk didn't show up until 8:20am. I said to him I had an 8 o'clock appointment! His reply : " I guess we're all having a rough morning. My kids made me stop at Dunks, you should've seen the line..." I was in total disbelief. So I can honour my appointment with a company, whom right at the front desk posts a sign " Reputation is everything", but they don't think being on time for a customer, the person their business is BUILT ON, is important???!!! Needless to say, their reputation is shot, and not because of this one time incident, but because of multiple incidences and an obtuse attitude. Time to start treating customers like what they are: your source of income."