Hilton Garden Inn Hanover/Lebanon

"The hotel staff working here is just rude. They had no towels in pool or gym and when asked, they said that they could give us hand towels as they do not have any towels for those areas. Our room had no tissues or body wash and shampoo. Requested room service on the third day of our stay to replenish everything, and THEY DID NOT EVEN SHOW UP. Still using Covid as and excuse to all their problems. Time to own up and make some positive changes. Will not stay here again"

"What a beautiful hotel. Kept very clean. The only problem I really have is the hidden deposit then when inquiring as to why it's taken three physical days to return a deposit that should have never been taken. I get talked down to by the quote" supervisor other than the rude customer service it was a really nice hotel. Even the brunch attendant was extremely friendly and nice, but supervisor Sarah she leaves something to be desired. Well just wanted to drop in and leave an update on this review. We've now been 7 days without a return on our deposit. I've called the hotel multiple times. Been lied to by three different employees including a supervisor. Now I'm being told that it's my card's responsibility to fix the deposit amount that the hotel charged me that I was unaware of that was supposed to be returned in 24 hours which is now been a full week. But like I said before, other than this horrible customer service experience that I've had, the hotel is absolutely 100% stunning. The staff suck"

"I can not say enough good things about the staff at this hotel. Very approachable, professional, and did great work to help us out. We appreciate the room in clean and working condition. THANK YOU!"

"Had a family get together in Lebanon, and there is really no other local facility with an event center AND hotel in this area. In that sense, our $230 rate (plus taxes) without ANY breakfast wasn't too terrible, but it was still comparably high for shoulder season (after summer and before leaf peeping). This is off a side road with nothing else in walking distance but you can still hear road noise outside (not inside). Nice tree and hillside views from their large patio with plentiful seating. Staff were fine, and the bar gentleman was working his butt off (serving dinner and drinks by himself). Nice free coffee / tea / hot chocolate bar in the lobby. Keurig machines in the rooms too with a few pods (not sure how helpful after first day, since they rarely do room cleaning). Breakfast buffet is $20 after taxes which is a joke unless you are on an expense account - definitely drive 2 miles to The Fort at Exit 18 which is amazing. Hotel is spotless clean and very modern and feels brand new, same with the rooms which are large and immaculate. Large and hot walk-in shower. Old school (but well functioning) window / wall air conditioning unit. Gotta be honest, feels weird paying this much for a Garden Inn, basically in the middle of nowhere, but I appreciate there are use cases and the place and facilities are very nice. I got a good laugh at them offering "complimentary housekeeping" only if requested or every 5 effing days, what will they give us "for free" next - a parking spot and a pillow? Hahaha."