Enterprise Rent-A-Car

"I needed a month long car rental. They treated me very fairly. Car was ready when they said it would be and they could handle an uncertain drop off time. Very friendly staff and car was clean."

"I was in a car accident, I had set up to rent a vehicle through my insurance. I spoke to an individual named Kevin who insisted that my insurance would only cover $30 a day for three days, despite me speaking to my insurance and them saying no it was $30 for 30 days. I got upset because of the tone he was using and my own anxiety, both from the accident, and all the things I am dealing with because of it. I was rude before I hung up and I do regret that, that's why I hung up. I have a sever anxiety disorder and it makes it difficult sometimes to deal with things rationally. I left for a ride with my sister to calm down, and called the concord office to set up a rental as he said that's the only location with any cars and he was closing at noon, despite the hours listed being 5pm, then changed later to reflect what he said, so I had to deal with it before then. After setting everything up I was told I could not rent because Kevin had put a note, apparently being district manager, saying to refuse me any rental services. I contacted my insurance agent to try and mediate between us so I did not have to speak to him again as I was again becoming anxious, my agent let him know about how things where and that I was sorry about how I had acted, but he said it didn't matter, he couldn't do anything now that the note was in the system, I was not allowed to rent from his company. So being refused service I again had a full on anxiety attack. I am really tired of being looked down on due to my disability's and I will never recommend this company to anybody. Wish I could rate zero stars!"

"I would like to Thank Jenny in the Plymouth NH location. The customer service was great. She had me in and out so quick. Very professional. Will definitely be back. Thank you Jenny."

"I recently had to do a long term car rental and had the pleasure of working with Tanisha who is the branch manager. She was extremely helpful with the complicated 3rd party billing for my particular situation, and was very accommodating to my last minute drop off location changes. She made a potentially stressful situation much less stressful by resolving issues quickly, and coordinating directly with all parties involved as needed. Because of her excellent customer service, I highly recommend the Plymouth Enterprise branch for car rentals."