Atlantic Pool & Spa

"Great customer service…I went in to buy hot tub filters but knew nothing about them. The two sales reps at the front counter spent some time explaining how hot tubs work and how to fill and get one going. After filling my tub, I had an error message, called to see if they would walk me through troubleshooting. Joe dedicated a lot of time to explaining different ways to get the jets going. A couple weren’t working so we set up a maintenance appointment. He then called me back as he thought of something else which got all the jet working properly. Really happy with the customer service I received and will be going to back for sure."

"The first time we tried to reach them, they didn’t respond for many weeks and then showed up without making an appointment (completely unannounced); I found the service person poking around in our backyard. I have paid for multiple visits without the problem being addressed. Was told that it’s a labor charge - but I guess I don’t understand what I’m paying for if months later our tub has the same issues it always has after paying hundreds of dollars to the experts. On top of this the person on the phone hung up on me when I was trying to understand what the state of the tub needed to be in in order for them to be able to figure out the problem."

"The staff is always so kind and very knowledgeable. Prices are good and they are well stocked on supplies."

"Melissa and team helped me on an urgent issue with hot tub before rental guests were arriving and worked hard to identify problem, order part quickly and fixed . I am very thankful."

"Melissa and Mike are fantastic! They helped us I pick out a hot tub for the needs we were looking for and answered every question we had! Great place! Highly recommend!"