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Custom Pools Inc.
373 Shattuck Way, Newington, New Hampshire 03801
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About the Custom Pools Inc.
Custom Pools Inc. is a trusted general contractor and store located at 373 Shattuck Way in Newington, New Hampshire, United States. Specializing in custom-built Bullfrog Spas that are durable and leak-proof, our team prioritizes customer service and safety. With CPO certification from the National Swimming Pool Foundation, you can trust us to deliver the highest quality standards for your spa. Since 1968, we have been dedicated to building pools with a focus on quality, now with three generations of experience and over 5000 pools completed. Let us help you design and build the custom pool of your dreams, using our certified and experienced team to create a gunite pool that you will love for years to come. No project is too big or too small for us, as our mission is to make you and your family happy. From our family to yours, we are excited to help you Get the Pool You Want this season.
Photos of Custom Pools Inc.
373 Shattuck Way, Newington, NH 03801, United States
Opening hours of Custom Pools Inc.
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 15:00
Sunday:
Closed
Reviews of Custom Pools Inc.
"I'm a returning customer. First pool was ok (2007). This newer Pool is 5 years old (started spring/summer 2017, completed following year). Had to change 2 pumps, the heater is non-functional, the Ozone generator is also faulty. All the grouting between coping tiles is cracked and split. It took over a year to complete due to poor planning and lack of competent manpower. As a result, the equipment sat unused for I year and heater had to be fixed at first opening due to vermin. No precautions were taken, knowing that pool was not going to be usable for another year. I certainly wasn't educated enough to know any better. I was told by CP that this was my problem because I didn't winterize correctly. Water was dropped correctly during winter months. Tiles have cracked. Freeze line was always kept at recommended level and checked during winter months. Granite coping segments separated at all corners. Was told by SSG pools that the grouting that was placed was the wrong kind. Very poor customer follow-up/teaching after construction. Would stay away from Custom Pools."
"Custom Pools delivered! We reached out to them for some renovation work to our in-ground pool, unfortunately for us, at the height of the pandemic which initially caused a few minor scheduling issues. The initial assessment of the work to be done was spot on, followed by a timely completion of the project once started with helpful, workable suggestions along the way. No hidden fees or useless sale pitches. Excellent customer service and communications with service reps, foremen and workers. My absolute complete satisfaction was and still is their primary concern. Ask for Stephanie!"
"Purchased a Bullfrog Hot Tub last June. Had excellent help from Chad. He answered all questions and helped with decisions on what model. Ended up with an A6L dual pumps, ozone system. The tub was delivered when I requested. Quick delivery and removal of old tub. Love the Bullfrog. Very easy water maintenance with ozone and frog ease sanitization. The tub did very well during the winter. Recomend Custom Pools and Bullfrog Spa."
"We had our "backyard oasis" created by Custom Pools over the summer and we couldn't be happier with the results! At every step the entire staff at Custom Pools were there to answer questions and were quick to respond throughout the entire project. Every crew was professional and punctual and quick to communicate any changes. The end product is absolutely gorgeous and better than we ever imagined. Jen was amazing to work with on the design of our pool and really made our vision come to life. When the time came for picking out our spa, she helped answer all of our questions and select the hot tub that would work best for our family, needs and budget. I highly recommend Custom Pools and look forward to enjoying our pool and spa for many years to come!"
"When calling into Custom Pools you will always be greeted by a real person; however, when switched to the service department you just about always get a machine, and from there it's the phone tag loop. They typically call back but not all the time. The hot tub service seems to be struggling from my perspective. My tub was repaired but the egress/ingress pipes off the jet pump were never fully tightened and it leaked. I had to dig into the tool box and find a wrench big enough to torque them down. It's not fixed until it's tested! Parts for the tub in my case come from CA which is a shipping delay, it's more time without the tub. I have a heater placed inside so it doesn't freeze in the winter and it turns out the expense for that is 2X normal operations (750W heater). Requests to have the parts expedited have not worked. There seems to be a fair amount of churn on the tub service team. Having multiple people repairing something without full communication can be a problem for customers. Lack of experience, improper diagnosis makes for further delays. The technicians are courteous, good to work with but I sense there are some challenges internally."
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