Hello Doggie Daycare, LLC

"UPDATE 2023 - this poorly managed business moved out of our Raymond community in fall 2021 and at this time Shannon the unstable owner of Hello Doggie is now on her 3rd location in the past 2 yrs. Her current Naples/Casco location is already engaged with massive drama over town codes! Hello Doggie business is very questionable to say the least SO if you decide to give them a try, proceed with extreme caution! SIDE NOTE - The original location of Hello Doggie on Roosevelt Trail, Raymond ME (next to the kayak is NOW HOME TO A NEW very very clean professionally managed facility with full services including grooming, day care, and boarding called FUREVER FRIENDZ owner Tracy Campbell who NO business ties to Hello Doggie or Shannon O. FOLLOW-UP @ HELLO DOGGIE DAYCARE in ME! After the insane levels of drama, the owner's bizarre dishonest behavior, and her refusal to refund $250 of advance payments for services never rendered, we sent a Demand Letter allowing opportunity to *do the right thing. Her response was 6 pg signed letter of more ranting, threats, and lies; all easily proven untrue by indisputable official records. To the employees - Honesty and ethics matter 110% of the time. To the owner's friends & family who *report* negative reviews trying to stop truth & then post platitudes about dogs liking to play together - Sadly you are enabling the negative rages to continue along with increasing potential for serious harm! PS - This is not about the money but about truth exposing the wrongs & harmful business practices in our community. *ORIGINAL POST* ATTENTION HEARING IMPAIRED - OWNER DISHONEST & HAS ISSUES WITH YOU! Facility is often unclean with extreme health risk to the dogs (kennel cough etc) and understaffed due to chronic high employee turnover. Obvious result is a very poorly run business. After a particularly troublesome experience with staff asking repeatedly for payment because they could not find our advance payment on their books, owner Shannon came running up to the counter shrieking and raging ... .I AM THE OWNER repeatedly and making rude comments because I could NOT clearly hear her employees talking from the other side of the room (I AM HEARING IMPAIRED and had announced that up front to all so we could communicate properly). Shannon's unstable behavior was shocking. I have never seen anyone at any type of business behave so unhinged - It was totally bizarre! I repeatedly asked her to STOP and just look at the payment receipt in my hand but she kept raging. This was the first time I met Shannon - Her previous staff were ALL courteous and behaved normally. I had enough - She found proof of payment on her books and I *immediately asked for a refund*. *She replied she would issue a refund*. To be blunt, we expected the full refund and seriously did not want our dog in her care again. Well the refund was never issued! We called to find out if the credit was still on their books, we were told there would be no refund because we did not bring our dog for visits & refund had lapsed?!?!?! [We did not bring our dog in because 1) We asked for REFUND on 6/9/21 & owner agreed to refund 2) Unable to follow-up immediately - out of town funeral for my father 3) Upon return to town the facility sent out notices of kennel cough infections! ] During that follow-up call, my husband had to ask repeatedly to speak to directly to Shannon, who was refusing to come to the phone. When she did finally come to the phone, she admitted there were 10 paid days on the books, was nice and apologized. Said she wanted to build a *better working relationship*, and asked my husband to stop by. He stopped by to discuss a proposed resolution & to get Emmi into the excellent dog groomer next door. Surprise - Shannon told him that he owed MORE money & order him out of her business. VERY alarming! One star required to post but honestly - facility and owner get a ZERO. Photos: Emmi & Molli"

"Shannon is an amazing human who loves the animals she cares for more than the humans we call friends. You'd be well served to have Hello Doggie care for your fur babies."

"Shannon is a wonderful person who took wonderful care of my dog. We had to switch daycares simply because we needed longer office hours. It's a real shame that other local business owners (who also own a doggie daycare) are trying so hard to get her shut down, harass her, make her pay fines, etc... I hope this business is able to stay open. I hope the community reads this and supports her."

"Staff are kind and welcoming! They keep me informed about how my pup is interacting with others as she learns and grows. My puppy absolutely loves coming here and hanging out with her friends and she returns home happy and tired."

"My Ella absolutely loved attending Hello Doggie Daycare. In fact she looked forward to going. Back in November 2021 when we found out that the Raymond location had to close, the owners asked their clients to, in good faith, pay for packages in advance so they could keep their business running. I immediately paid for a $250 package upfront hoping for our Ella to return. Unfortunately circumstances beyond our control made it so that we could not take Ella back to daycare. We fully intended to, we sent emails back-and-forth asking for what we needed to send her back, because we absolutely loved this daycare. When we realized that we could not send her back I respectfully asked for a refund. I understand they have a refund policy, and I understand they have a business to run, however I was really hoping that they would see to refund our money. They did not because emails we had sent saying we did intend to send her back was the reason we would not get a refund as they were confused. I understand, I really do, but I really hoped for a different outcome as situations beyond our control can change. My advice would be to anyone in any situation, for any business, do not pay for anything upfront. I truly wish this business to be successful but because of my latest experience I’m only giving him a three star rating, and wish them all the best."