Dirfy Generators,

Limington, ME 04049

"We have had issues nearly every year with our 20k watt whole house generator purchased from DIRFY. They are champions of deflection and poor service. If you like getting overcharged or dealing with their plausible deniability, go ahead. Otherwise, buyer beware..... The acronym DIRFY is extremely ironic. Gave them a chance to continue this relationship and do business, DIRFY choose THIS INSTEAD..."

"We have a standby generator that was installed by Dirfy. Recently we had issues with the generator not starting reliably and wanted to get the system checked out. It took multiple calls and e-mails to them to get a response to our inquiry for service. Eventually they sent out a tech who did nothing except confirm the system was running at that time by looking at the service code on the display. Charged us $225 for a 5-minute visit to check something I literally could have told them over the phone. Worse, the problem is still not fixed. What a joke."

"What does DIRFY stand for?? It sure isn't what we were sold on when deciding to go with this company! If I could give zero stars I would, I hope all of the employees and the owner enjoy the warmth of their homes while again the issue of a very expensive piece of metal sits in the yard at my home not functioning during another upcoming snowstorm! Who runs a service driven company without having parts on hand to correct these issues? To me that does not say "service"! Disappointed that a service tech sent to problem solve a brand new Briggs and Stratton generator, came without all of the proper equipment necessary to address the issue. A brand new piece of equipment that would not stay running longer than an hour during the most recent power outage in Raymond. My mother was informed it needed a computer update but he didn't have the computer to provide these updates. He let it run a couple times and basically said it runs, but they would have to reschedule another visit for the updates to be completed. He then left my nearly 80 year old mother to fend for herself if the power went out again. Also, providing no contact information in case she did have another issue. Oh, and all the people/numbers provided just go to VM. Believe me I do realize it's the holidays but at what point is this situation ever okay! Oh, and did I mention when this first happened they blew her off to go to other calls only to again blow her off today! This so called "service call" was pointless. I hope someone makes this right! Signed the angry daughter!"

"We had A20K fortress installed at the house we love it. Installation was clean, professional on time went so well. We had a second Generator installed at my mother-in-law's house. The cpp program is like no other I've seen in the business! No more sitting in the dark or tossing out food from power outages! Highly recommend!"

"The gen was installed and connected. On time and as promised. However, I wish they took time to show me the operation and features."