H&R Block,

190 Riverside Street, Portland, ME 04103

"Tax PRO? I think not. I have come to the conclusion that they are nothing more than glorified data entry personnel. I needed help with a special form and not only did they not know how to do it but would not research and find out, telling me to call around to find someone. For the fees charged you should be giving exceptional service. I will NEVER use any H&R service again."

"My tax professional this year was very patient and understanding during a rough family time and went above and beyond to help me."

"Paid a lot of money to get my taxes done. Received a letter from the state saying they needed more info. Contacted H&R via the app. No response for around a week and info was due within 10 days. Did it myself. “I’m sorry you experienced that”. I’ll do them myself or with a CPA next time."

"Our tax preparer, Kerry Robinson. She makes the experience pleasurable. She has a great sense of humor and goes beyond the numbers with us. It feels like having a conversation with a good friend. She knows what to ask, she remembers things from last season. Mind you, I do not generally like filing tax returns, however I actually look forward to our meetings!"

"Heidi Miller takes genuine interest in my personal and professional circumstances and aspirations. She works hard to help me organize documentation, to explain tax benefits and consequences, and to file my tax returns efficiently. She also makes herself available throughout the year to answer questions that come up regarding college savings, real estate investing, retirement, etc. She makes the annual tax filing a pleasant and efficient experience, and she gives me confidence that we've filed taxes correctly, honestly and with the best possible outcome."