Bouchard & Associates, Inc.: Franklin D. Bouchard, CPA

"My tax accountant recently retired and so my husband and I are looking for someone for this year. A friend of mine, who works for a payroll company, gave me a few names and Bouchard was one of them. I called and left a message a week ago and got no response so just called back. I prefaced the call by saying that I was looking around for a new accountant (meaning that I am seeking one that is taking new clients), and the person on the other end said, "Keep shopping, I am not in competition!" I was floored by this response and he/she hung up on me before I could explain. I see by several negative reviews that this place is floundering. Time for them to retire!"

"I had been doing my own taxes for years without a hiccup until my daughters SS# was compromised and now I need to send in paper copies. I called the office and explained why I couldn't efile and that I'd like to just drop my three years returns off and have them fill out the forms and send them in which I also explained again in office and they said "no problem, we can get to them end of this week beginning of next...a month or more later and when I called for another update I was told that they weren't done but they were filled out and ready to be efiled as soon as someone qualified could go over them (so someone unqualified was doing them???) anyways, so I explained again and was told "Well, we'll just try to do it electronically first and see, and if that doesn't work then we'll send them in...well ,they must no more than the IRS told me the 6 times I called. This was just the cherry on top of what I thought was a few "miscommunications". OH! And when I told them I was coming in to grab my stuff and take it elsewhere they called me a few hours later to tell me they weren't going to finish them so come grab them...aaaaah yeah! Again, that's what I already said, seems like another miscommunication or a you can't quit you're fired moment. I'm glad other people had a better experience but mine was a little ruff the whole way through with a rather unusual ending."

"Frank has been our “Tax Guy” for over 20 years! Being self-employed for 26+ years, he helps me understand things while helping me to maximize deductions! To prove that, I got a letter from the IRS back a number of years ago and they wanted the details to back up the information on the return. End Result was NO Adjustment to my return! Thank you very much!"

"I always used to do my taxes myself using Turbo Tax, and always either had to pay in a small amount, or I got a small refund. The first year Bouchard & Associates did my return for me, I got over $2,000 back! And it was about the same the next year. This year, I got around $4,000 back. Everyone is very helpful and friendly, I recommend them to everyone!"

"DO NOT GO HERE!! I'd give them no stars if I could. I dropped off my W-2s and other tax info at the very beginning of February and here we are 5th of April and they're still not done. It's been over two months. I closed on a house at the end of March and was told they'd be done in time no problem. Obviously that wasn't the case. I've called numerous times and tried to speak directly to the certified accountant, Frank, and have yet to get in contact with him. Every time I call I'm told he's "in a meeting with a client." Apparently he doesn't have his own voicemail or direct line, because I'm told to leave messages with the receptionist who may or may not actually be giving the messages to him. I've never dealt with such an unprofessional and disorganized company in my entire life. They clearly don't check their emails either, because over a week after I sent one they told me they did not receive my information. Tax returns do not take 2 months to process. I'll be taking my business elsewhere next year and highly advise anyone reading this to take your taxes ANYWHERE but here. Update: I received a call stating they may or may not be done by April 18th. I dropped these off at the beginning of tax season and they can't even get them done by Tax day."