Bank of America (with Drive-thru ATM) 39 Auburn Street, Portland, ME 04103

"I'm immunocompromised, so I didn't especially enjoy being "assisted" by a teller who sniffled and sneezed throughout the entire process. She was, of course, unmasked. I get that everyone hates mask mandates, but maybe—just maybe—if you're going to work in a customer service job while you're actively sick, you should take reasonable steps to avoid spreading your sickness to your customers. At an absolute bare minimum, (a) cover your nose and mouth when you sneeze and (b) don't wipe your nose on your hand and then use that hand to pass paperwork to your customers. The teller who engaged in this frankly gross behavior was perfectly dressed and perfectly groomed, as I'm sure all Bank of America employees are required to be. No frumpy blouses or messy hair allowed—that would leave a bad impression on customers. But you know what leaves an even worse impression on customers? Sneezing directly in their faces. Maybe the next iteration of the BoA guidelines for maintaining a professional image should cover basic etiquette and hygiene."

"Called over 10 times past 3 business days and no one answers the phone. This is one of the many reason I do my personal/business banking at Bangor Savings and just have an account here for emergencies."

"My new favorite ATM!!! For years I put up with this location only having a walk up ATM, but they just built an awesome drive up ATM with the ability to select $100, $20, and $10 denominations! Absolutely incredible. The bank is great anyway, but now we've got a much more convenient way to get money faster."

"BoA is almost gone from Maine, so I had to drive 40 minutes to deposit a paycheck. When I finally got there the teller was super nice and helpful, found my account quickly, deposit was fast and easy, got back cash and 2 money orders, with plenty of time to catch my flight home."