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Mass Ear Nose Throat Associates (Mass ENT)
321 Billerica Road, Chelmsford, Massachusetts, United States
About the Mass Ear Nose Throat Associates (Mass ENT)
Mass Ear Nose Throat Associates (Mass ENT) is a leading medical institution located at 321 Billerica Road in Chelmsford, Massachusetts, United States. Specializing in ear, nose, and throat health, the doctors and staff at Mass ENT are dedicated to providing high-quality care and treatment for patients of all ages. From routine check-ups to advanced surgical procedures, Mass ENT offers a wide range of services to address any ENT-related issues. With a focus on patient-centered care and cutting-edge technology, Mass Ear Nose Throat Associates is committed to helping patients achieve optimal health and wellness.
321 Billerica Rd, Chelmsford, MA 01824, United States
Opening hours of Mass Ear Nose Throat Associates (Mass ENT)
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mass Ear Nose Throat Associates (Mass ENT)
"I met with Dr.Jessica Hootnick in May of this year. I went for an ear pain complaint and specifically mentioned that I did NOT have any hearing loss during the pain. My husband went for the same issue a few days before me and I told them I wanted to book for the same thing. As soon as I went in for my appointment, I was taken into the hearing test with no reason why. When I got back to the doctor, even she was confused why I was taken to the hearing test when I didn't complain of any loss. I was billed for the hearing test and I've been trying to catch them over the phone for the past 5 months. My husband also went in person and had the same discussion with Ann English. I've called multiple times and left multiple voicemails for her and I've still not heard back. It's been a very big struggle with the billing team."
"Don’t go here without taking the whole day off if you work for a living. I am writing this from an exam room where I have been waiting for an hour and 15 minutes for the doctor to show up. My original doctor ended up not being available and instead of rescheduling, they put me in with a different doctor and apparently I got put at the end of the line. I even asked them how much longer and they just said “soon” with a smile on their face while continuing to chit chat about unimportant things. It’s nice they have the staffing to have that much spare time while making their patients wait an eternity. Zero respect for their patients’ time. I had a very long wait the last time I was here as well. I see a lot of medical professionals and I never have to wait even close to this long."
"Dr. Erin Haser is a wonderful Doctor who listens to her patients needs and strives to give her patients the best possible care. She carefully reviews your test results and provides options that are best suited for you. In addition, she and her staff have great follow up. I am extremely happy that I have her 'on my side'!"
"The doctors and staff at Mass ENT have been fantastic; both for adults and kids. Dr. Nayak and Dr. Finlay have been our primary doctors, and they always have taken time to explain things well and provide us with clear options. Emphatically recommend them for all ENT needs."
"Their phone systems has not been working for a year. I told them, the front desk told me they know, but not sure what they have been doing about it since… probably nothing… they told me to contact them via the patient portal instead… Well, black hole too… I have been waiting for 4 days already that they answer my email via the portal, so the doctor can finally give me her analysis from the ultrasound I did. Oh btw, when they told me we’d do ultrasound, they said they’d call me to schedule it. After a week or two, I went there (remember, no phone…) just to ask them if they were going to call me. They replied I needed to call their partner, how should I know, they dis not tell me anything… they apologized (for once)… it has been a mess since the beginning with that office. Dr Haser is a good doctor but her team does not give her any favor… I do not recommend."
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