United States Postal Service 30 Pleasant Street, Brunswick, ME 04011

"In the post office, they are great. The regular mail delivery person does an outstanding job. The trouble is with the sub mail delivery people. They jam the mail in the mail box, leave packages on the road. Because of this, confidential mail is compromised and contents of packages may get damaged. The sub mail delivery people do a horrific job and are subpar."

"This is a sizable post office compared to small towns in the area. Three service desks and lots of rental boxes on offer. I sometimes have to wait a few minutes if it is busy but this visit was quick. Do all the normal stuff and buy greeting cards too."

"It's very rare that I write negative reviews. I usually just let it go and move on. But for context, I was in the Navy and traveled all over the country, used various postal services at multiple locations and this is by far the worst post office I have ever been to in the US There are some tiny little post offices in incredibly rural areas that do a better job than this one does. I've had packages sent here that get returned to sender for no reason, they close my postal box without warning, causing all of the packages I had sent to it, including my passport, to get returned to sender. If you're thinking about getting a PO box here, don't. If you're a Brunswick local like me, just go to the Freeport post office or go to Portland, this place isn't even worth your time and will offer you nothing but heartache and inconvenience. Keep in mind that I'm a very patient guy and I'm very understanding of how hard customer service jobs can be... But there is no excuse for the kind of mismanagement I have experienced in the year that I have been with this post office. Honestly, if it were possible to give less than a star, I would do so. Shout out to Matt though, probably one of the most helpful postal workers I've interacted with. He was the only person that would help me every single time I ran into these kind of issues, where is everybody else just treated me like a massive inconvenience and I watched them do the same to at least six people waiting in line to mail packages when I sat in a chair and waited for an hour to be helped."

"I took a small, 4x7 envelope with a birthday card inclosed to the Brunswick P.O. the teller told me that since the card inside the envelope would not bend it would have to be shipped as a package for the amount of $4.85 instead of a regular postage stamp! I needed it mailed and had no choice but to pay the $4.85 and let it go."

"Today a newish woman at the counter failed to follow protocol when processing my package to be mailed internationally. I know the routine, I mail internationally on a regular basis from the Brunswick office. One of the safeguards in place is for the mailer to sign and date the package on a piece of tape that is added to the package. A second piece of tape is to go over that so as not to smear the ink. The clerk balked at appying the tape stating that, "Well at the old office we didn't..." I told her I was paying close to $40 to mail a package internationally and that I wanted her to follow protocol. Once the tape was seemingly grugingly applied, none of their ink pens would work on the tape. The last time I signed the tape the clerk gave me a felt tip pen which worked perfetly. I asked for a felt tip pen. A second clerk, a longtime male employee, said that he has never used a felt tip pen for that signature in all the years he has been there. The female clerk also didn't ask if the address she had entered was right. Those were TWO major parts of the process she is to follow. The office needs to make sure she doesn't screw up, again."