UPS Customer Center 40 Tivoli Drive, Wells, ME 04090

"Waited 3 hours at my mailroom door to let them in because my residence has been incorrectly logged as a business and I cannot enroll to get my packages delivered elsewhere. Watched the UPS truck drive past without stopping. Got on the line with support and asked to be called by a local center at noon on Friday. The center conveniently decided to ghost me. Never using UPS again."

"There was an issue with shipping a computer and the best choice was to get it from here. We were told by phone they were only open 3pm-6pm so we got there about 430ish, AJ goes in and comes back out and says they can't find it in their system, I gave her my name, tracking number and nothing. After watching several trucks come in and leave we drove around back and 1 of the drivers came over and we explained what we were looking for and was told all packages get scanned when they get back, so we went back to the front and wait. 540pm a truck rolls in and parks a couple of spots down, jumps out and grabs a huge box and heads right for us, asked the id, then puts it in the jeep. At this point I'm tired, cranky and I'm dying to get home and this delivery guy was talking, joking, chipper and all my crankiness left. If that's how he is all day at all the deliveries then he's got alot of happy customers."

"I’m not sure if this is the location that Olivia and sandy works but they are a star!! They went above and beyond to help me resolve a lost package!! Olivia and sandy employees of the year very good customer service skill keep up the good work and thank you for your help and kindness"

"The 1800 customer service line is a joke. Packages left out in the POURING RAIN uncovered again this morning. I call 10 times a year and am always apologized to and told it "shouldn't happen" because I have made a huge point of putting specific instructions on my UPS account. FexEx carries the 3 pound and 30 pound packages up the stairs, safely tucking them next to the door where it is protected. UPS won't, unless I literally watch the driver and request what my profile already requests!! The drivers always acted so surprised when I "catch" them and ask them to DO THEIR JOB!!! No way to reach anyone at the local DC. No way to reach anyone who cares. This is the most horrible way to treat your customers. Please remove the " we value your business" from your recording. Clearly you do NOT!! * now 5 days later. Again, more packages left at the garage door downstairs by UPS. No other delivery service has this problem. I have contacted the Wells DC and spoke to a very apologetic woman who said she would have the manager call me. That was Friday. No call. Still waiting. AND BY THE WAY.... the same, automated response typed out on every negative review here only confirmed the severe anemic approach you take with your customers."

"Paid for next day delivery of a critical item, today was the 3rd day in a row they said it was on the truck and out for delivery. Update now says 3 more days. Losing money by the minute, trust FedEx, USPS, Amazon, or a pigeon more than UPS Update: corporate UPS customer care basically said "yeah your package is late, and the tracking info provided isn't based on real delivery capabilities, good luck". So anyone that thinks this corporate follow up below was useful should know it actually just wasted more time. Next day delivery now 5 days late, no end in sight."