U-Haul Moving & Storage at Western Ave
47 Western Avenue, Augusta, Maine, United States
About the U-Haul Moving & Storage at Western Ave
U-Haul Moving & Storage at Western Ave in Augusta, Maine, is a versatile institution offering a wide range of services for all your moving and storage needs. Conveniently located at 47 Western Avenue, this establishment provides top-notch moving services, secure storage options, and a well-stocked store for all your packing and moving supplies. Whether you are moving locally or across the country, U-Haul has you covered with their reliable equipment and friendly staff ready to assist you every step of the way. Trust U-Haul Moving & Storage at Western Ave to make your next move a smooth and stress-free experience.
Photos of U-Haul Moving & Storage at Western Ave
47 Western Ave, Augusta, ME 04330, United States
Opening hours of U-Haul Moving & Storage at Western Ave
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 20:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of U-Haul Moving & Storage at Western Ave
"Do not go here u will be ripped and lady at front counter is rude n filthy dirty women.i had small child woth ne n lady was using very fowl language also brush ur teeth ur breath was awful and watch ur mouth around children.the trucks break down bad tires for being ripped off they should be free to drive cause non of them would pass inspection in my garage."
"Don't rent from this location! I would give them a zero, prior experience of renting a truck from Augusta, I came in the next day and told the guy that the truck I rented didn't seem to be running right .. I would like a different one .. I was told we don't have any .. which was a LIE! I then had to go to the Waterville location and rent a truck, and ask the guy their if he would check to see the available trucks in Augusta .. and he confirmed what I knew had happened the guy from Augusta was a jerk! and lied .. Waterville was very helpful, had me in a truck and back on the road .. Thank you for the wonderful service, your store is the best!"
"Overall a good experience. The locker was clean and air conditioned. I detected no mold on my items after storing the whole summer. I have two critiques that made this a 3 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes for ease of loading and unloading the lockers. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste."
"I wish I could give them zero stars in terms of customer service. The entire experience made me question ever wanting to rent with U-Haul again. When attempting to pick up my rental, I placed the order as a mobile pickup. When attempting to use that option, I had difficulty completing the process because there were difficulties with the U-Haul website, so I decided to go inside to get assistance. We were met with an attitude from and employee named Brianna, and she decided to give us short, blunt, responses to questions for assistance. One of those questions was to ask for help on what to do to complete the signing in process. She decided to bluntly state “well do you have anyone that can be added as a third contact?” without attempting to just verify the order with us at the counter. When returning the vehicle, we returned it with less than a mile used, and I stated that because of the performance of the vehicle, we did not want to use it, and returned it. We asked simply if there was any way for us to get any sort of refund based on us not liking the vehicle, and once again with an attitude, she stated “no you can’t get a refund because you used it”. I don’t know why she decided to work in a customer service field, but she should definitely not be working with people."
"This is by far the worst experience I’ve ever had with a business. They made so many mistakes that have taken days to resolve. The biggest issue was the truck that I was assigned didn’t even match the one listed on the contract. Because of this, they could not find the truck upon drop off and had to review camera footage. The truck I ended up with had no gas, even though we are expected to return trucks 3/4s full. Hundreds of $$$ out the window. Angry is an understatement."
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