Atlantic Transport Systems

"I will leave this review to a minimum and let the pictures show how our truckload of product arrived..."

"I had seen really bad reviews and was nervous however I think it really depends on what team comes to your house. Frank and Howie were the team that came to install a microwave at our house and they did a FANTASTIC job. They were polite on the phone, knowledgeable upon arrival and during installation. They were friendly and wanted to be sure we were pleased with how everything was completed. I hope their supervisor sees this because they deserve recognition for their good service."

"Full suite of appliances ordered from Home Depot on Black Friday that we’ve waited months for! The first delivery date the driver refused to do installations due to an injury. We had already taken time off from work and were awaiting the delivery when we were notified so this was inconvenient but understandable so we rescheduled. Second delivery date we waited at the house(a new construction without heat) for HOURS and no one came. An hour past our delivery window the phone rang once, not even long enough for me to answer the phone in my hand. I attempted to call the number back repeatedly, and called Atlantic transport and there was no answer. Attempted to call delivery helplines and they were unable to reach the company either. Called Home Depot and they informed us the company reported being unable to reach us and canceled the delivery. Our appliances that we ordered THREE MONTHS AGO are going to be restocked and we’ll be refunded... eventually? We waited in the freezing rain for two hours after the end of our delivery window unable to reach anyone at this company. This has cost us a lot of time and money, I was in tears on the phone trying to understand what was going on and why we couldn’t reach them. I’ve never had such a meaninglessly awful experience with any company! UPDATE; Charles from Somersworth Home Depot was AMAZING and really got on this for our sake. He was very proactive dealing with the transport company and even got us a more convenient time window so our appliances WERE delivered the following attempt two weeks later. We then had the “best” delivery driver Connor. Unfortunately the dishwashers bottom was smashed and our contractors said the driver knew when he left it. The dryer door was broken and latch needed replacement, fridge ice maker hinge was broken, and the microwave was dented on the side and needed to be repaired to run. Who knows what other damage we’ll discover, all of which we contribute to Atlantic Transport. Officially the worst delivery company ever."

"Terrible experience working with this company. My dishwasher was installed but no water was coming through to the dishwasher. I called again and the person caused a leak under my sink that he refused to repair. Called again for another person to come fix the leak and they never showed up. They lied and said they came but I have cameras at my house that prove no one was there. Called for two days to talk to a manager and they never called back. This was the company used through Home Depot. I do not recommend using them and would request Home Depot use a different company if possible."