Bedford Counseling Associates

"Julie B (APRN) is amazing and I love her so if you need a med nurse I’d suggest her. Ed M who I first saw about 5 years ago gives off this vibe of calmness and it helped me out so so much. Jessica (not there anymore) was fabulous. That’s where it stops. After Jessica left I was left in limbo with different information, the support staff kept hanging up on me (I had someone call and we talked it out just giving the entire story here) and I got another person who I never saw because it was in the middle of the pandemic. She canceled one appointment and I waited 2 months before calling and rescheduling. And then she canceled another 30 minutes before it was supposed to happen and she was supposed to call me the next day to reschedule it. That was 2 years ago and I am still waiting. I stay for Julie, she knows me, I know her. I trust her. I ended up going to another office. I feel like 1.5 years is a bit too long to wait for a rescheduled appointment…."

"I agree with the reviewers that said that the prescription refill portion of Bedford counseling is HORRIBLE!!! I don't see my doctor more than twice a year, and was told to call to have my rxs filled when needed. This is the 3rd time in a year and a half that my anxiety has gone up so much because of the lack of effort by the staff at B.C.. I've used the refill phone number, have spoken directly to people and have had my pharmacy call them. Thankfully I knew this was going to happen again this time, so I refilled on Tuesday, hoping to pick up on Saturday. When I went into the pharmacy the nice lady said that they were still waiting on the doctor to call back. So annoyed !!!"

"The medication refill process at Bedford Counseling is horrendous. The medication line staff are rude - and do not seem to be able to communicate accurately with the pharmacy or the doctors. I dread each month having to call in. This past month it took me over 6 phone calls to get the proper medications. Not only that, I was supposed to see my med provider in late Decemeber. It got cancelled the day before - no call to reschedule. So I called, and the next available time was 2/7/20. I just got a call that that appointment is also cancelled, and the soonest morning appointment is not until 3/19. I have looked into telemedicine through my workplace because of the anxiety brought on by this practice. It is beyond frustrating. I have had a very positive experience with my counselor at the practice - it is just the medication side that is awful. Also, their patient portal is terrible, we should be able to request refills through that, but instead we have to call several times, often just to leave a VM. Look elsewhere if you can."

"I would give this place 5 stars for their therapists and my 2 previous prescribers, and zero stars for the way the current prescriber and her supervisor conducted themselves. I called and requested refills of my medications multiple times over the course of 3 weeks. Every time, I was told it's not processed yet but they're working on it. Finally I demanded to speak to a supervisor, who then said "your blood test showed no medication, therefore we suspect diversion." It turns out this is based on a blood test from 2 months prior, that I was told was to check for my cholesterol and thyroid. Being accused made me shocked, but being lied to, violated by using my blood without my informed consent or permission, and them simply refusing to treat me made me livid. I had to demand they prescribe me something that they think can't be diverted. At any points within the last 2 months, and when I met the prescriber, SOMEBODY could've told me don't bother calling in refills. SOMEBODY could've suggested an alternative medication after an explanation. Instead, I was left untreated as well as mistreated and violated."

"Very unprofessional!! Have been transfered to 3 different doctors... after being asked if I was ok with it and me saying no!! I've had numerous appointments canceled on their end, without 24 hours notice. As a patient, they charge you for doing the same!! Called to get refills on my medications, staff is always rude! Then received a call back from them telling me that they have closed my case!!?!? I was Never notified of this, or given a reason why!! Strongly recommend going somewhere more professional that cares about their patients, not just money!!"