Cooley Dickinson Medical Group Sugarloaf Pediatrics

"Great team outstanding care:)"

"The nurse practitioner we saw was really great, unfortunately the receptionist is not kind and very inefficient at her job. She made an appointment on the wrong day and refused to fix it accordingly. Also blamed me for making it for the wrong day, even though it was her error she put it on the Monday schedule even though in person we were saying Friday. They also took blood from my five day old daughter and didn’t get it to the lab in time, and I was very upset about that, as she screamed bloody murder during the blood draw (meanwhile the phlebotomist said “if I hear one more child scream today”) granted she was talking about a child screaming in the other room but our daughter was obviously going to scream when you have to prick her foot and squeeze for blood. They never apologized for that only explained that “this can happen” and I could have gone directly to the hospital if I was afraid of that happening. I’m not sure how I could have known any of this. Then the interim manager called me. When I returned her call she gave me the wrong phone number to reach her, and it was very frustrating trying to get her on the phone. I assumed she was calling to apologize for all the wrong doing and confusion, but instead she asked “and how was your behavior on the phone” and proceeded to tell me about the patient code of conduct. I lost my patience at this point. Yes I was firm when on the phone and a brand new mom working on 1 hour of sleep and these people treated me horrible. Then to top it all off they actually put my “crazy behavior” on my daughters medical record. Literally using the word crazy. Please do not go to this practice. Especially if you are a new and tired mom."

"Pediatricians are great here! But the receptionist should answer the phone different. When I call they always answer "hello this is jen." Instead of saying "mount sugarloaf pediatrician, this is jen how can i help you!" Really bugs me every time"