Rochester Motorsports Inc

"I just went in to buy a battery for a 4 wheeler. What's the most common place for a four wheeler? I would say mud. My old battery had some mud on it. I brought it with me because I don't know exactly what I need. The girl behind the counter who said her name is Tristan. Immediately looked at me and said that is absolutely disgusting. When the gentleman behind the counter found my battery and went to go get the box, I asked do you guys just suppose of these? She looked at me and said I am not touching that disgusting thing. So I told her you do not need to be rude to me and she stated I wasn't being rude I just said I wasn't going to touch it. So I said it's not what you said it is the manner in which you said it to me. And I wasn't asking you to touch it I was asking if Rochester Motorsports disposes of old batteries. She still never answered my question and again said the thing is disgusting and covered in mud why would I touch something like that. And when I specifically asked her to let the gentleman finish taking care of me because I did not like being spoken to like that. She refused and still continued to just process my order. I will never go back in there. In fact if we were not in a hurry I definitely would have bought it somewhere else."

"If I could give zero stars I would this place is an absolute joke!!! When I bought my new machine, they have it over 5 different times and most the riding season, would call for information they would give me the run around. This was all trying to diagnose the same issue! Just tried to call to find out what oil and filter go into my rzr and the response I was giving was" we don't give out that information over the phone you can come in, but not over the phone. we don't do your online shopping for you!!!!!" We spent over 60k on rzr there and over 100k just on Polaris in the last three years and that's the response we get. Unreal."

"My husband and I drove from NJ to pick up a 2023 Polaris Slingshot. Our salesman Woody was super helpful arranging everything from financing to picking up. When we had an unexpected issue with one of the seatbelts, they went out of their way to fix it and get us on the road. I want to thank the entire staff for making my husband’s dream come true. From Woody, our salesman and the sales manager to the technician who fixed the problem. I want to say Thank you!"

"Got me on just the right bike to start out. After a season, went back and upgraded to something bigger. The staff is incredibly friendly and helpful. No pressure sales. Just a good group of people that want to see you out enjoying a motorcycle as much as they do. Go see Woody. Very nice guy."