Nadeau's Marine 1145 Lewiston Road, Litchfield, ME 04350

"I purchased my boat from Nadeau's Marine 2 yrs. ago and the relationship has been outstanding from the start ... Amy is the BEST, she is on top of everything ... each time I've had a question she is friendly and quick to reply ... I met Liz today who works with Amy and she knowlegable and friendly ... I know there are some old negative post about this businesse but its just that OLD! I recommend going and talking to the team at Nadeau's Marine - Litchfield if you're looking to purchase a boat ... I've had great service each time I've been there and have complete confidence that my boat is on great hands!"

"did nothing they said they were going to do. we bought our boat from them and had issues that we kept bringing back to have fixed. needless to say our boat did not get fixed until we brought it elsewhere. then on top of that nothing was done that they told us. was supposed to install a new better speedometer because ours kept not reading properly. well he installed another same one after we paid for a newer better one. horrible service never truly fixed the problem or did what they said they were going to do. even charged us for things that they never did."

"Purchase a brand new pontoon two years ago, they winterized first year and left a washer out. Boat leaked oil all winter in my garage. Had boat winterized this year and they never put the dip stick back in. Called this summer looking for a part for my boat and was told they would have to look into it and no one ever called me back. Hours are horrible and not convenient to the customer. Very disappointed with the service and will be going elsewhere in the future, which is really to bad because Nadeau’s is very close and convenient to my home."

"I’m told Nadeau's just changed ownership it appears things have gone downhill fast. Worst consumer experience I’ve ever had. It’s a very long story.. the short version. Another marine mechanic shop had a problem with my tohatsu. While ordering the parts from Nadeaus we were told the repair is under warranty, so bring it in. So we brought the lower unit to Nadeaus a week later after they called and told us they had received the ordered parts. Each time I called I was told they would get to it “tomorrow.. or the day after”, 22 days later and over 12 phone conversation (specifying I was told this was warranty work on each phone call) they completed the work in about an hour. I know this because I’ll called at 1:00 pm and they said they hadn’t even looked at the unit since it was dropped off. They called back a little after 2:00 the same day and said it was done and they informed me I owed them almost $300 for the repair. They never called to tell me they didn’t think it was warranty work. They just did the work planning on charging without any authorization. The woman at the service desk tried to tell me the parts took a long time to get.. which wasn’t he case, since the parts were there (so was she) when the unit was dropped 22 days earlier. Then she told me the only reason I was upset was because “ you have to pay”. I explained as calmly as possible, with no yelling and certainly no profanity, why I was not happy with what had transpired (or didn’t) over the past 22 days. She proceeded to tell me I was “F-ing insulting her” hung up and wouldn’t answer my call the rest of the day. No one would pick up the phone. I left messages.. no return call. I think my regular local shop got stuck with the bill, unless Nadeaus honored their word and warrantied the repair after all of that. I’ve never written a bad review of any product or service in the past. But I’ve never experienced service this poor. I had high hopes for the shop, nice building, staff was nice enough the day I dropped the unit off. I was planning on ordering the parts and having them do the work to convert the boat from a tiller steer to a steering wheel set up. But I’ll need to find another source for parts and have my local Yamaha dealer do the work. ** to the owners response. The marina that had the problem with the linkage told Nadeaus how it happened and was told by Nadeaus this was a common problem and they would take care of it under warranty. They said it would be a quick fix.. maybe a couple of days after the parts arrived. I was never told the work would be down the same day. Every boat yard is extremely busy in May and June and I would never expect same day service. I’ve been a boat owner for 20 + years and have never had an experience like this. There are a half dozen marinas within 5 miles of home. I know the owners or mechanics at all of them. I was trying to help my local shop out by lightening their load and letting Nadueas do the work under warranty since they were so insistent on bringing it up to them. Clearly the person who made these promises at Nadeaus wasn’t authorized to do so. But if you have staff talking to customers and other shops and making promises you’ve got to stick with them or be upfront about it. If I had known on day 1 or 2 or even day 7, 10 or 20... that we were misinformed about the warranty, the original shop would have made the repair. Contrary to the owners response, I had a very pleasant experience they Day I dropped the unit off at Nadeaus. We discussed the remote controls work I wanted to do to the boat. I was extremely patient for the entire 22 days they had my unit, patient to a fault apparently. The staff told me after the surprise bill that the person that told us they would warranty the repair “no longer owns or works at the shop”. I have never used a cuss word with any business in my entire life and didn’t start with Nadeaus. Swearing at a staff member would never get anyone anything any faster, not to mention it would ruin my day if I let myself stoop to that level. Good luck under new ownership."

"Nadeau’s Marine has the best prices for boats, motors and trailers in New England. They are all so professional and great to purchase from. They hold to their word and work. The mechanics do amazing thorough work and care for the customers belongings. Also have the best pricing for winterizing and shrink wrap! Guaranteed no one can beat their prices or work ethic! Great place, great people, and the best products! People travel hours to get their boats and motors worked on here! And I see why! Best place around hands down."