Medford Citi Auto Body 37 Locust Street, Medford, MA 02155

"If only there was a zero star rating. Don't bring your car here unless you enjoy the thought of it being left in the Marshall's parking lot down the street with the windows down while it rains, the actual repairs taking three weeks longer than estimated, and said repairs not even being complete once they happily called and said it was ready to pick up. Oh, and don't expect them to pick up the phone. Though, on the rare occasion they do pick up, they'll answer and say "hold on, let me check on that for you" and just hang up the phone after 5 minutes. Seriously, I don't care if your insurance, your best friend, or Jesus Christ himself recommends this place to you, do not give them your business. I also made the mistake of giving them the insurance check before the work was done. Don't fall for that. Have the day you deserve, Medford Citi Auto!"

"Horrible place! DONT WASTE YOUR TIME! They had our truck 4 times and it still came back with rust issue. They never respond to phone calls and kept our vehicle for weeks with no return call. It wasn’t until we threatened them with a call to the Better Business Bureau then they finally responded to our complaints. At that point we refused to have them lay their hands on our vehicle after handing them well over $1000 in rust repair for it to return multiple times. Took it somewhere else and are pleased with the work. What a wasted time and money on this place they call a business!"

"Instead 3 weeks/1 month they took 3 month to fix my car. I had to spend my money to rent a car because they didn't send the documents do Insurance Company (always a: "sorry, we will send today" or "I need to check"). Besides that take a look in the pictures how the painting is after 5 months."

"Carmen and his crew have been working on our cars for about 5+ years now. We couldn't be more satisfied with their work. The professionalism, attention to detail, experience, service and the outcome have always exceeded our expectations. I would highly recommend!"

"Very Trustworthy. Bring your car to this place. My truck was making a loud rattling noise behind the dash. I dropped off the car, they put it on the lift and tried to find the source. The couldn't find it. NO CHARGE. They said they need to take off the dash to find the issue and that it's a lot of labor to take it off and put it back on, roughly a 1000 bucks. I begrudgingly agreed. I brought it back the following week. They called me up a few hours later and said they put it up on the lift one more time and found the issue... and it'd be a 200 dollar charge. They could have easily kept the truck for a few days and charged me a grand but they didn't. Super trust worthy people. They have a lifelong customer."