Balise Collision Repair

"I got in an accident on June 27, 2022. I was rear ended in my 2022 Atlas and had the car towed to Balise Collision. It took them 5 months to completely "fix" my bumper and trunk. I paid hundreds of dollars extra for my rental car as it took them much longer to fix than the 40 days my insurance covered me for. Finally they said they had fixed it after 14 weeks and returned it to me, except for some pieces that clipped into the sides of my bumper. They told me to return in a couple of weeks when they were delivered. They then managed to order the wrong parts three times and had me return each time only to find out they were the wrong parts and I had to return again later. After 5 months I thought I was finally done with them. They had fixed my car and put all the parts together. Then, in November 2023, my rear sensors began freaking out every time I backed up as if something was right behind the car. I took it to a VW dealership to have it checked. They showed me the "repair" that Balise did. My rear sensors had been duct taped to the inside of my bumper. Instead of ordering the clips to put the sensors on, they used duct tape. The mechanic at the shop also showed me that Balise had drilled extra holes into the frame of the car to fit the bumper on my car as it didn't properly fit. They also used sealant to fill in all the other spots that didn't properly fit. The mechanic told me it was most likely the wrong bumper or had been used, or pulled from a junkyard. The reason the sensors were freaking out was because the duct tape had let loose and one had become detached from the bumper and was seeing the inside of the bumper, sensing something was close to the car. The dealership called Balise to tell them about the repair and the representative that I had been working with while my car was being repaired said to bring it in, but I didn't want to go back there. I argued with the insurance company who said Balise was not a recommended repair shop for VW. If it was, they would have reimbursed me, paying for the repair to be done correctly the second time. They had already paid for the repair, and refused to pay again. I was told by the dealership that I had to either return to Balise and hope they "made good on it" or I would have to pay out of pocket to fix the bumper. In the end, I refused to return to Balise and paid the 900$ it took to fix the bumper so that my car would pass inspection when the time came. I wanted to share this experience so that people can take this into consideration when using this repair shop."

"Staff were kind and extremely helpful. One in particular~Annmarie! She went above and beyond to call/ email me right back when I had a question. Smooth sailing with Balise from start to finish. No confusion or problems!! Great place to do business with!!!"

"Balise Collision is a great place! Warm and friendly atmosphere. They are a cut above in my opinion because they didn’t take short cuts on the repairs and they took the time to explain to me what they had to do and why which made it much easier to deal with the insurance company. The manager is well liked and respected by her staff. I love the quality of their work. Makes me feel confident that the standard for repaid is high!"

"I had my car for less than 4 months when a guy in a parking lot decided to plow into the front-end while it was parked, but it was a non-issue thanks to Balise! They coordinated my rental, worked with the insurer, and had my car repaired 2 weeks ahead of schedule! It looks PERFECT. Their staff is super friendly and easy to work with too. I can't recommend them enough!"

"I chose to bring my vehicle to balise collision center because I purchased from balise volkswagen, and only get it serviced there with expectations to eventually trade it in. A Ryder truck backed into my parked car leaving a huge dent in the back quarter panel. I was quoted correctly and efficiently by Teara the general manager there. I was also told it could take up to 3 weeks, which it was exactly. I was fine with that because I knew they were going to take the time to fix it correctly. My car came out looking better than when I first purchased, especially with the complimentary detailing which I wasn’t even expecting!"