Senior Whole Health of Massachusetts

"NEVER USE THERE TRANSPORTATION SERVICES - my poor mom always has trouble with them!! N"

"8 months trying to get help for a dentist, hearing aids and to find place to get a RX filled for a special shoe because I had surgery on my spine and NOTHING getting done.What do I have insurance for if I can’t use it.. When I call no one pick the phone up. USELESS."

"Do not choose this insurance company. My father is a member of this insurance company. My father is an asthmatic patient. He applied for a ventilator in the insurance company. According to regulations, the mask tube and filter of the ventilator must be replaced every three months. The company should automatically send masks and filters to patients every three months for replacement, but my father has not received a new mask and filter pass 18 months . My father has been trying to apply to the insurance company for a long time. He didn’t get a response, but he also responded to the doctor and asked the doctor to write a prescription. He also responded and applied to the nurse sent by the company. He still haven’t received a new mask for a year and a half. Finally, the mask broke. My dad stuck it with tape and continued to use it until last month. The night my dad passed away, my dad didn’t wear a mask. I wonder why my dad needs to wear a respirator mask every day to sleep. Why didn’t he wear it the night he passed away? It may have been several days since the normal start. My dad gave up wearing it. After my dad passed away, I contacted the insurance company to file a complaint, but they said that my dad’s membership has been closed, so I can’t file a complaint. I want to tell everyone, don’t join this company The insurance company has problems with their operation. In the end, I have to say it. My mother is also a member of this insurance company.She haven’t received anything she applied for. Don’t join this insurance company."

"I have with him telling staff with his permission that they had permission to speak and and to disenroll my disabled brother who really could not and did not understand what the agent was saying. He told the agent he was illerate and did not I understand at that point the conversation should have been terminated... that is not giving informed consent. I have been on the phone frequently attempting to terminate his 2023 Jan 1 enrollment.I have asked for a letter of termination but that never happens.I have spent from 1 hour up to 4 hours straight on the phone. being switched from 1 staff to another and at time them disconnecting our conversation My calls began on October 27 2022. I would once again stating this plan does NOT meet his needs and he does not want to be enrolled for Jan 1 2023. Please address this matter immediately. Disenroll my brother who is cognitively impaired and. Could not give informed. I look forward to an immediate response as I feel our next step is to an Attorney. I look forward to your response of termination of this plan with SWH and Molina. When you and (if you) respond to this I will provide his name. Thank you Nancy Rego person to another then the say they will call back and they do not.another. It idoes not cover his provider or southcoast hospital where he recieves some of his services including cardiac issues. J"

"STARS from what??? Humorous! I had been calling Senior Whole Health since Oct 6, for over a month (its Nov 8 today) to change the Home Care Agency. Never ever heard from the Case Manager Terri JO-D. I am tired of this. No one wants to help me. Now I wish to change the healthcare all together. This is a mental torture. Horrible Horrible Horrible. 000000 stars."