AAA Biddeford Insurance and Member Services

"In January I booked with an agent on a Princess cruise at AAA in Biddeford with KHani. She never stopped talking even when I asked her so I could transfer money. She told me if I drank coffee I needed the Medallion added for $900. SO 10 cups of coffee cost me $900. She never credited me for previous cruises so I didn't get the benefits usually associated with return bookings. Most of this I didn't learn until after I was on the cruise and booking another trip. Live and learn. I asked Princess to remove her (AAA) from my account. Told me to call AAA Biddeford when I returned to do so. I did this. Spoke with Ruth (supervisor) who told me when I got someone else let her know and she'd put them in. I decided I could do it myself. All the monthly emails from Princess went to Ruth and were never passed on to me for the past 6 months. I contacted Princess in August to find out why I hadn't seen my account charged. I was informed my trip was cancelled for nonpayment. AAA Biddeford never forwarded the emails about payment or benefits. I spoke with Ruth after speaking with Princess . She played dumb about information. Princess had a list of mailing sent to AAA Biddeford. They never had the courtesy or professionalism to just forward the info. Unfortunately I lost the trip to celebrate a very special life. Thankfully Travel Center in Sanford was able to work with Princess to get me another cruise as close to possible as the original. When I confronted Ruth still playing dumb until I told her of the info Princess had provided. After hearing the info she agreed to reimburse my deposit which they received in February. If I hadn't had the info from Princess I feel she would have kept the money. Go elsewhere if you are looking to book. There are other AAA agencies and travel agents to go to. Karma will pay her and Khani a visit. Both should be fired."

"Staff are always very friendly and more than helpful with my questions and needs!! I myself have renters insurance and vehicle roadside assistance with this establishment. I mainly use the office in Biddeford,Maine and they are always more than meet my needs ! Thank you AAA for your many years of service to me and much more in the future !!!"

"I'm not sure if the AAA driver that came to tow my vehicle was from the Biddeford location or not, but I just wanted to say that the guy who came whose name was Chris was just plain awesome. He had a flatbed tow truck, and no one thought he would be able to get to the vehicle because if it's angle and narrow space. But Chris made it look easy. He maneuvered in a position where he could get that van right out. This was Friday night, 5 pm in Biddeford Maine, and he deserves recognition and praise for a professional job well done."

"Called to ask about getting my car towed since I have triple a and she said no bc it's a private sale and that was all. I just wanna know how and why. Like explain something to me and please speak more clearly! I used to think so highly of you guys! Always always there to help and explain. But lately. Nope!!!"

"Just left the Biddeford Maine location to renew my membership and great customer service from Serriah as she was as kind as anyone I have done business with anywhere. Great job hiring this upbeat employee, thank you for the easy transition today."