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VIP Tires & Service
445 Hooksett Road, Manchester, New Hampshire 03104
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About the VIP Tires & Service
VIP Tires & Service is a car repair and store located at 445 Hooksett Road in Manchester, New Hampshire, United States. We are currently hiring experienced, certified automotive technicians to join our team. If you want to make more money and work in a great team culture, we encourage you to apply. You can click on the CAREERS tab below, the JOIN OUR TEAM button, or email us at careers@vipauto.com for more information. At VIP Tires & Service, we offer a convenient feature where you can store up to 10 of your most recently viewed tires for quick access. You can also store your vehicles with us to make searching easier. Visit us today for all your car repair and tire needs!
Photos of VIP Tires & Service
445 Hooksett Rd, Manchester, NH 03104, United States
Opening hours of VIP Tires & Service
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 16:00
Reviews of VIP Tires & Service
"I recently had tires replaced. Had voucher for 4 free tires. It took over two hours, longest I have ever experienced. This however was not the low point. Same night after getting home came back out to discover a flat. When I brought car back in they admitted fault and replaced the tire free of charge, just under an hour. However failed to check other tires. Within a month second tire came off rim. This time they tried to charge me for new tire. I was able to talk them down but believe this to be poor customer service. However paid a service fee. Still saved money but was it worth the ongoing headache?"
"We have used this VIP for all our family’s vehicles for 16 years. It was always a convenient place to take our vehicles but since Mike took over as Manager it quickly became the only place we go. They always take care of the routine and not so routine maintenance for our trucks and our kids cars. When our son’s newly purchased used 09’ Camry engine froze up after 500 miles, Mike battled the warranty company for our kid to get the engine covered. Then his team installed the new engine and got the car back on the road very quick and there hasn’t been an issue since. Always polite , always professional. I feel confident my family is safe when they are in their vehicles because these guys take care of our vehicles like we are their family."
"What a terrible experience I had at the Manchester NH location today. I called days prior to get an appointment to have my tires changed. When I made my appointment I let the woman know that I had my own tires and that I needed the four tires to be put on my vehicle I was quoted a price of $133 to do so which included my tires to be balanced. At that time I also scheduled an appointment to get an oil change and was quoted that price as well. I showed up I spoke with a very kind gentleman I did not catch his name He took my information took my keys and brought my vehicle in the bay. Approximately 15 minutes later another gentleman called my name over and said that I was quoted wrong and that my cost to get my tires changed was not 133 that it was over $300. I question his costs several times and asked him 3x what is juts the cost for my tires, not the other two services I was getting. After my third attempt I simply said could I please just get the cost of the tires to be installed again. He then proceeded to scream in my face and tell me a cost of $190 something dollars. At this point I was completely beside myself not only was he condescending and rude The first three times I asked him what the cost was of just the tires He finally gave me that cost and decided that it was appropriate to yell in my face. At that point I looked at this technician or manager as he called himself Mike, and said to him that there is absolutely no need that you need to yell at me and it is completely inappropriate that you were yelling and screaming at me right now in front of all of these people. I kindly ask him not to speak to me and that manner. At that point you could clearly see that this escalation was getting even higher with him He then proceeded to say to me I don't know who you think you are and who you think you're speaking to in this manner. Apparently it was okay for him to start yelling and screaming at me but when I confronted his behavior he didn't like that very much. I am a paying customer this is not my first time at a VIP store or this location for that matter. I have been to this location on several occasions and it has always been a pleasant experience. This is my first time ever seeing this gentleman at this location and what a terrible horrible experience it was. After all his condescending and yelling and screaming at me I was about to ask for my keys back and leave because it was just a terrible experience and humiliating in front of all these people. Before I got a chance to do that he actually looked at me and said You know what let me do you a favor here's your keys threw them on the countertop and walked away to let the technicians know to take my vehicle out of the bay. This behavior is completely unacceptable This is not how you treat customers This is not how you treat human beings and not only did I not get my tires changed my oil changed All my windshield wipers put on I left it with nothing and now I need to go ahead and make another appointment at another location which won't happen until after the holidays which I'm supposed to be traveling for the holidays. I would appreciate that I receive a response directly from VIP and how this matter will be handled and what can be done. After reading the reviews at this location it appears overcharging woman seams to be a normal practice. Thank you"
"The group of people working there were very helpful and knowledgeable about the specific battery I wanted. I had researched what I needed and most mechanics could not even find the right battery. VIP knew what I wanted and I was pleased with the price. Just a note, a number of shops wouldn't even give an appointment. That, in total, makes you a number 1 shop."
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