Northern Light Mercy Primary Care 385 U.S. 1, Yarmouth, ME 04096

"Have never had a good experience with any of the people working here *except* for my PCP. The lab was closed 2 days in a row with no explanation or sign, they bounce appointments if you show 11 minutes late even if you call before, but keep you waiting in the lobby for 30 minutes if you’re on time. Absolute joke of an office and staff."

"I have attempted to see a doctor here since early August. All 3 appointments were canceled at the last minute (today's with NO notice - I only found out when I arrived). Very poor service. Very disappointing."

"My issue is with Sue the receptionist. She called me yesterday 7.18.23 to let me know they had to cancel my appt. since it was on labor day their mistake not mine. She said the earliest I could see my doctor would be February of next year. I asked to be put on the wait list she was very rude and unprofessional and said its a very long list! Again I understand the doctor is booked out. But she told me if i had a health issue they could get me in sooner, really then why could they not get me in since this appointment was their mistake. Again Sue was very rude. I hung up. I called back a while later , and asked to speak to the office manager to complain about Sue. Sue answered the phone and she would not let me speak to the manager , she very was again very rude and told me the doctor is booked out and there was nothing the manager could do for me. I was calling back to complain about Sue, and how rude and unprofessional she was, not about the doctor being booked.."

"I agree with everything that the previous and newest review complained about. I actually left a few months ago. After my medication was messed up several months during a time that I was under humongous stress of losing a home and trying to relocate among other things I was dealing with. I explained many times that this is not the time to be changing up my medication. But no one was listening to me!! I decided that was it I was done. As I was working my way towards leaving I asked for one months dosage. I specifically asked to keep the amount and dosage because the pharmacy actually encouraged me to request THAT but instead they gave me less and that messed me up real good! It's dangerous thing to do to a patient and I was mortified by it all. I called several times to get my medical records and kept getting phone tags, or no one was answering the phone. I had showed up in person to request my medical files. It was ridiculous that I even had to go that far. Now I have switched to a new doctor who finally "HEARD ME" I am happy. If you want to be "heard" look else where."

"I absolutely love my care with this facility. My physician, Dr. Jodi Newcombe, gets 5 stars along with the nurses and office staff. They're all prompt, punctual, time sensitive, compassionate, polite, professional and endearing. I have been under the care of several other PCP facilities but none have come close to my care I receive here. Thank you to everyone at, Northern Light Mercy Yarmouth, for treating me with respect and helping me get better with promptness. I appreciate all of you greatly."