Northern Light Mercy Primary Care 19 South Gorham Crossing Road, Gorham, ME 04038

"Wanna say the nurses name is mark. Absolutely unprofessional rude and has Absolutely no clue what he's doing when it comes to children. He claims he saw bruising in my sons ear and Sent us to er. It was ear wax. I guess the let anyone work there. Thank for the bill dude."

"Only giving one star because it won't allow me to give less. I made a new patient appointment a year ago. In that time, they have called to reschedule once. I understand, things happen. My new appointment was supposed to be at the end of this month. They emailed, and sent a letter in the mail saying they had to cancel the appointment. I called, to see why and try to reschedule, and they said it was because the person I was supposed to have an appointment with is going on vacation.. again I understand, people go on vacation, but if you're unable to provide new patients with the service you provide, please do not lead them on and waste their time. I pay for health insurance and would like to utilize it. You've wasted my time and money for a year. This is a prime example of how the American healthcare system has failed its citizens. It's unaffordable, and essentially non existent. Even if you are able to finally see a doctor, it's typically very poor quality in comparison. This country is an embarrassment."

"Quick Care: At the intake with nurse i was asked if i had tested for covid. I said no and that my only symptom was a soar throat. I could tell that answer didn't go over well. Next, A female doc came in the examroom with her arms folded across her chest and an attitude. Didnt even introduced herself. Overall, shecwas VERY rude! She said my ears and throat were clear. Even though I explained that it felt like I had razor blades in both. She sent me on my way. 2 weeks later I'm in agony! I'm getting tested for strep!"

"My PCP is great, but the front end is severely lacking. Scheduling is terrible, communication even worse, when they say they'll call you back they rarely ever do, and refills are constantly sent to the wrong places even after confirming where they should be going. I've been a patient here for almost 10 years and each visit is worse and worse. Can gladly go into full details with someone that actually cares. Only reason I've stayed is because of my PCP."

"It is rare that I write a review, and even more rare that I write a favorable one about a doctor. NLPC in Gorham had no openings for my yearly checkup with my PC for at least 6 months, but they squeezed me in for a small issue I was having. I was seen by Dr Horne who was extremely helpful and very generous with her time. Her questions and care were comprehensive and her manner was very caring and genuine. I was extremely impressed and felt that I received excellent care. Many thanks to Dr Horne."