Huggins Hospital

"If you care about your family, do not take them here. When my father died here, I was alone and I got his nurse and said I believed he was gone. She said “what makes you say that?” I don’t know, how about the fact I just watched foaming blood spray out of his mouth and nose as his lungs deflated and he wasn’t breathing anymore??? Relatives who have gone in for self harm severe enough to require stitches got let go in under 24 hours. Brothers seizures were disregarded. It’s not safe here."

"I, unfortunately, felt terrible enough to where a trip to the ER was necessary. I have not had any good experiences over the past 3 years of my medical problems...until I went here last night. Every single person that I had contact with was outstanding. Emelia, a P.A. was more qualified, intelligent, and capable than any doctor that I've ever been to. My nurse, Tom, was incredibly compassionate. The ladies who did my EKG and and the imaging tech woman(I'm sorry ladies that I didn't catch your names. I was not on my game), they were outstanding. I felt very confident that I was in good hands and when you feel horrible, that makes a big difference. I have not seen this level of compassion and ability in many years. Thank you all for getting me back home and feeling a little better."

"Sadly, I need to tell the truth of what happened when admitted to their ER for abdominal obstruction this past July 2023. Although I had a very good ER doctor; and then some very very nice nurses and med techs who tried unsuccessfully to get a blood sample (bc my veins are shot from when I had cancer, not their fault) - the 2nd to last one who came in hurt me, and my arm jerked involuntarily in response. So she YELLED AT ME(!) to "Stay Still!!" I told her it felt like an electric shock and I could not help the response, that it was involuntary. (Perhaps bc I was in such great pain already - had she not read the chart about that?) But she continued to reprimand me harshly - repeating that I "need to stay still!" (I knew that - but I also know there is a better way, having worked in hospitals myself for 10 years.) The staff saw the problem, and one of them, looking embarrassed by the yelling nurse, said to me apologetically, "She's new." Then, a much much nicer and far more experienced nurse - a senior one - was great, and able to get my blood. But - when I recently received my requested medical records (as part of my relocation process), I saw that the RN had LIED in the chart (am assuming to save her job that should be done!) about what happened! Will skip the details - but I will have to consider suing this hospital unless this is resolved. This is SERIOUS stuff folks - beware!"

"Worst experience my husband and I have had in trying to switch to Huggins. Their intake process for new patients is unacceptable. While I had issues they were resolved within 2 months and was able to get in to see Dr. Irwin who I was very happy with. My husband has been trying to switch over since March of 2023. It's now August 25th 2023 and is once again back at square 1. We both have spoken with an intake representative multiple times over the past several months by us contacting them. Set up the ridiculous path accounts that are useless. Signed ROI for them to get his previous medical records from his former primary care both electronically and by regular mail MULTIPLE TIMES. It still hasn't been done. Huggins will not schedule him for any appointments until they have his previous records. This has become unacceptable and nothing but a waste of time and frustration. While they're great at apologies they lack complete follow through on their end and there's no accountability. If it wasn't for Dr. Irwin and myself liking him as a thorough Dr. I would switch hospitals to one that actually does their job in intake and follows through as we have in doing what intake has requested us to do so my husband can be seen before his medical condition becomes an emergency."

"I can not express how pleased I was with the professional, sincere and gentle treatment I received in the ER. My nurse went absolutely above and beyond making me feel safe and comfortable during a somewhat embarrassing event. The physician’s assistant was professional and had a great sense of humor when I needed it most. The radiology technician was so gentle in her demeanor and made me feel so comfortable. Not that I ever want to go to the ER again, if I did however it would be this one for sure. Thank you thank you thank you!"