Falls Road Veterinary Clinic

"They take care of our three dogs and two cats and always find a way to fit us in, even when they are busy! We've enjoyed meeting all of their Vets and staff and find their prices to be very reasonable. Thank you Falls Road!!"

"I have to give these people a 10stars… I was not a patient I ran in without calling since they were the closest vet around with 2 babies feral kittens barely 2 weeks old that momma abandoned they were so cold and not moving they quickly took me in warmed the babies gave them fluids under the skin taught me how to tube feed them.. they were so nice and welcoming I was shocked they would even give me the time of day …. We are still not out of the woods yet but now these babies have a fighting chance and they gained a new patient …. Thank you so much !"

"This veterinarian clinic is the most unprofessional clinic I have encountered in my 56 years of life!! They accused my daughter of posting a bad review of them and she has never posted anything about them. She called to get meds refilled for her dog and was informed that they will not be keeping her as a client due to the supposed post. Eventually after speaking with them several times she was told it was about a cat brought in by her. To make this perfectly clear, she has never brought a cat in only her 1 dog. During her last conversation with them she was told that it wasn’t her cat but MINE!! I am highly allergic to cats and have never owned one. To top it all off she was screamed at and hung up on. Despite the fact she requested to speak with the owner they refused to even call her back. They are unprofessional and have no problem making accusations against others that are totally unfounded!! After reading many other reviews on them (lots of 1 stars) we realized this is the way they operate."

"Today I had a very unexpected interaction with Falls River Road Veterinary Clinic. I have been bringing my dog there for a couple of years. He is never sick so doesn't need visits hardly ever. I have been getting my flea and tick medication from them, however. Today, I called and asked if I could purchase 2 months of his meds and was promptly told that they will no longer be providing me service because of a bad review I had posted on my Facebook page. Firstly, I have never posted anything at all about this clinic, let alone a bad review. And secondly, the post in question was about bad visit with someone's cat. I have never once brought a cat to this clinic. I made them aware that this was a misunderstanding, and the "crystal" in question is not in fact me. I also made them aware of the fact that I don't even have a cat on file with them. I even made them aware of the name discrepancy on my Facebook page. Despite all of this, I was met with extremely rude remarks and unbelievable attitude. This conversation resulted in the secretary literally yelling at me over the phone, cutting me off mid sentence several times, and eventually HANGING UP ON ME. I called back again to try and reslove this issue that is clearly no fault of my own and was told this time that is was my mother who brought a cat in? (My mother doesnt own a cat, doesnt live nearby and has bever been to this vet before!) They just lost a costumer because they decided to accuse me of something I didn't do and didn't feel the need to check the facts first. Then when met with the fact that they were indeed in the wrong, instead of apologizing and making things right, they yell and hang up on a customer and then blame their MOTHER?!?! Extremely unprofessional. I have never had a problem with this vet until today. I have never had a reason to post a bad review until now. Because of this interaction, I began reading their actual reviews. After reading I realized that this was a blessing in disguise. No wonder they are afraid of bad reviews. Knowing what I know now, I wouldn't even trust these people with a frog let alone my dog. These people are delusional."

"I brought my elderly dog here due to a cough. The vet was good and took his time to explain everything. The major issue came in when the tech took my dog into the back to draw blood. I had no problem that he yelped..it happens. But when she yelled at him that is when I had issues. I did tell the vet what happened. After sharing my experience with others I learned that this was not an isolated incident. I changed vets and will never go back here. I've never been to a vet where they don't let you remain with your pet during the whole visit. My new vet allowed me to stay with my other dog during the whole procedure. Shame on falls Rd vet for employing these people and keeping them employed after they become aware of the incidents."