Starbucks

"I never like to leave a bad review on any business, but this needs to be posted. This was seriously the most rude, and just disrespectful interaction I think i’ve ever experienced with an employee at a Starbucks (And this is coming from somebody who is from NY, one of the busiest cities of all). A few days ago my girlfriend and I mobile ordered two drinks at around 7 ish. We understood they were closing at 8 which is why we hurried to grab them. We arrived at 7:20 after walking in the cold and noticed the door was locked. When we looked inside we noticed our drinks we paid for sitting on the pick up counter. We politely asked through the door if the worker could allow us in to pick up the drinks that we paid for, or if it could just be handed to us, as it hadn’t even been that long since we ordered them, and we would be on our merry way. She wouldn’t even say a word to us, and instead decided to use insulting gestures going “No no no leave get out of here”. We kept pointing at the drinks sitting there that so clearly were ours and not even a single word could be said by her, just rude facial expressions from the worker. Keep in mind, the store is still over 40 minutes away from closing. Would it have been that difficult to be a kind human being and just hand us the drinks? Instead your worker stands there acting disrespectful. We then decided to call the location and explain the situation and were thankfully allowed by the women with blue braids to be given the drinks. It so happened to turn out that the ORIGINAL lady who wouldn’t let us in had to give them to us anyways. So why be such a rude individual over something so little? This wasn't even the worst part though! When she came over to hand us the drinks, I attempted to nicely apologize for any confusion she may have had, and she would not even say a word to us, and instead made the nastiest face I have ever seen, as if it were our fault for her mistake. She didn't say a word and continued to make faces. You would think somebody would apologize, since she clearly was in the wrong here, but nope. To make matters worse, she then hands us the drinks practically sideways, and half the coffee spilled onto the pavement outside (Which im sure was on purpose of course).I’m not even so much upset over the drinks, but rather the immature behavior shown by a worker representing Starbucks as a company. If you didn’t want to give the drinks then close the mobile ordering, See simple? It's beyond upsetting knowing that this is the type of workers that Starbucks employs. It appears that this location has a serious attitude issue, as pointed out by several previous reviewers. Very obvious that she was getting a kick out of acting as a "Bully," in this situation and it's just disgusting from a business perspective. Happy to say that i'll be contacting corporate. Such a shame too on such a popular street to have a rude worker belittling customers. Do better."

"The lady with pretty blue braids was able To make my order when I sent it to the wrong Starbucks. I had a hard day and I needed a coffee. She’s Super nice literally love her I hope she gets a raise for her excellent costumer service : )"

"I was simply trying to purchase a drink after my long day at work, but when I went to sit down to rest my legs after standing all day, I was greeted with a not so friendly “Cafe seating is closed for today.” Many others had similar experiences, with other customers even wondering profusely why the Cafe seating was closed despite there being visible seating available."

"I visited this location multiple times and very consistently had a terrible experiences. The coffee tastes burnt and the handcrafted menu drinks are subpar. I would rather never have a Starbucks than have one from this store. There are 5 other Starbucks 10mins from here (or literally any other coffee shop on Newbury) and they are much better than this location"

"Seeing a lot of the recent reviews are bad kinda gives me confirmation for my experience. Starbucks and especially this store have eyen going down hill for year. But now getting orders wrong , being dismissive to customers and half of them don't even look like they like or respect their co-workers which no surprise makes the environment and experience of supporting this location as well as others not something I would want to do."