Bob & Sons Automotive Inc.

"I made an appointment to put in my snow tires here, as they did my tires the year before. I got there at 8 am and went in to drop off my keys. The woman at the reception asked if I had the key for my wheels, I told her I don’t know what you mean so she went outside looked at my tires and said I need the key to change it. I guess VWs have a special key. I told her I was there last year and no one mentioned any keys and there was no problems. She continued to say that she needed the key. So I started looking for it, even though I had no idea of what it looked like. She went back inside and offered no help even though I told her I don’t know what I am looking for. Worst service ever. I spent over $1000 last year between inspections and tires, only to be treated like this. Neither less to say, I put the tires back in my care, called John & Son’s and they took my car with no problems! He said he would look for the key, and most likely is in the trunk. Rets assure I will not be back here for anything! I hear the owner is nice but they should not have such a rude employee working in the front. Response to the owner - your reasons are all fine to as why you need the key, it doesn’t excuse the type of service provided. And it turns out my car doesn’t even need to special key, they are plastic covers on it. I’m so glad Paul from John & Son actually took the time to help me and explain to me. 1 hr and the service was done, with a smile and a thank you. Happy and safe 2024!"

"Couldn’t ask for anything better. I was supposed to get on the road to drive to Florida but had an oil leak. Erica was so knowledgeable and helpful she got me right in. They got the parts and fixed it the same day. Would recommend to anyone."

"If getting your car inspected and repaired can be a great experience, this is the place to do it. Everyone was so nice, polite, and accommodating, especially Erica at the front desk! THIS IS THE PLACE for all your car service needs!"

"I’m disabled and my daughter just had a baby . Her car was running rough so we brought it in to bobs & son auto which said it needed around $2,000 worth of work. After paying & driving it off the lot it still ran rough. She brought to another shop that said the transmission is going that’s why it is running rough so we spent all that money to fix something that wasn’t broke. She now has a newborn with no car and I’m on disability and broke now. Be careful where you bring your car for repairs"

"I have taken multiple family vehicles to this location over the last 10+ years. They always provide me with a very detailed overview of what the car was taken in for…along with areas that might need // or do need attention. I only purchase used vehicles, so the preventive maintenance in collaboration with general maintenance have kept my vehicles running long past my expectation. Plus the “loaner vehicle” that they provide as bonus feature has been a life-saver. Thank you to Ian, Robert, and the whole Bob and Son’s team for creating a trustworthy shop where I always know the work will be done very well in an a very time efficient window."