Firestone Complete Auto Care

"The service was really good, and even in a very busy time, Joy was very clear of what I need to change in my car. Very good jog, and trustable."

"If I could give this place zero stars, I would. Sitting outside after bringing in my car with a nail in the tire. At first they told me it would be a quick fix, no replacement needed and it would be ready by the end of the day. None of that was true. The following day they called saying I would need four new tires, an oil change and a new battery. Really, the complete opposite of what they had said the day prior. So now I’m outside their garage in the cold with a flat tire and a dead battery. Do not go to this Firestone to get your car serviced unless you enjoy being lied to and scammed. Literally go to any other shop. Horrible customer service and experience. Never again!"

"Do yourself a favor and don't let these people touch your car. They installed brand new tires on my Stinger GT, and when I picked it up, it was snowing and raining. I could tell that there was grease all over the side of the tires and rims. That was until the next day when I seen the work in the sunlight. They gouged my rims soo bad with the machine, then denied that it was them. Taking it up with corporate, but i wouldn't want to go thru this again. Never again actually."

"This location deserves 0 stars. I want to start by saying we had our car repaired at Firestone in Revere, MA a couple of months ago (September) our car continues to have the same issues that were supposed to be "repaired" at this location. Besides the point, on September 8th I took my vehicle to get the repairs & on September 10th my truck was ready for pick- up. To my surprise our vehicle was broken into, someone stole our very expensive tools that we used daily for our humble small business. Not only were our tools missing but the door to my truck was pried opened and broken, without any hesitation I contacted the local police and made a report. We followed up with the manager of the location in Revere, Jay Fernandez, he stated that Firestone would reimburse us for the losses/ damages, unfortunately we'd come to find out a month later after being ignored that Firestone insurance does not cover our loss due to their policy, which in fact we were never aware of, this information was finally disclosed by Firestone Corporation after I got tired of waiting for an answer from the manager . I hope everyone looking to repair their vehicle takes the time to read each review this company has including my horrible experience and re-considers."