Dunkin'

"Horrible horrible horrible! There was a girl working at 11:50 am on October 2nd, 2033. She needs a class on customer service and should not be working there! While we were placing our order, we kept telling the attendant that we dont want bacon and the girl preparing the meals in the background was like you think we are ignorant or something and kept going on by herself about us. She kept lashing in the oven door and slamming things down in the background. At the end, when she was done preparing the meal … she turned to us and was like you don’t pick up meals there. This was our first time in Boston and I have never experienced anything like this in my life. it was really horrible and the worst start to our morning..."

"I used to work in Allston, and ordered from the nearest dunkins 4 minutes before I arrived. Without fail, my food was always ready when I arrived. At this one on Newton though, I have to order 8-10 minutes before I show up, and sometimes the food isn't ready. Often, the food will be out, but the drink won't. Or vice versa. Today, I stood there in a completely packed store for nearly 15 minutes before I found out my food was made, but sitting behind the counter with about 10 other bags of food, not in the pickup area with my drink. So it was ice cold by the time I got to work. Also, they still use those old conveyer belt toasters so things are often burnt. Why do all other dunkins use convection ovens except this one? They're faster and don't burn your food. This place is disorganized and slow, but the only dunkins in the area. Can't wait until the new bagel place in Newtonville opens so I can stop going here once and for all."

"I get my morning coffee here every day for over a decade. At last, this location is Under NEW MANAGEMENT! The property is cleaner, there is a sense of teamwork among the employees, and most importantly, the coffee is BETTER. Previously the taste varied from day to day, often terribly bitter. I doubt they ever cleaned the machines. Absolutely better in every way."

"Hi, service was friendly, but I didn't know until I left the store that I got the wrong order. I purchased my order around 3:45pm and I noticed they ( Dunkin Donuts ) ran out of most of the donuts. I was satisfied at this at all. I should of walk out. I work all day and didn't expect this to happen."

"1 of the smaller locations I've visited but still great & efficient service. Very limited seating but this DD looks like a grab & go for customers, based on my observation while dining there. They made my sourdough sandwich exactly like the advertised pics (unlike other locations near where I live, bread barely toasted & no toasted color) - properly toasted with black pepper bacon, YUM!"