Dunkin'

"When i arrived my mobile order wasn’t done. I asked the woman behind the counter if it was getting made she looked around at the orders that were made which weren’t mine and just walked away saying “idk”. Another customer arrived and she proceeded to take his order and make it while saying to herself “i can’t do this anymore”. I asked her again what was going on with my mobile order because i had been waiting for 15 minutes and she just snapped at me. She seemed extremely overwhelmed, even though there were 3 other people working but all in the drive thru. Someone should have helped her if she was that busy. Poor customer service."

"2nd in line at counter. Waited while a new employee tried to help a lady with app, to no avail. I asked another employee for a cup of tea, she said I needed to wait for the new employee to take my orderr. 3 girls walking around, 1 at the window. I left and drove thru the window... quicker! No common sense in customer service behind the counter."

"I have never felt the need to write a bad review and have always been happy with most Dunkin Donuts I visit. Today though I feel I need to. I realize with the hiring shortage it has been difficult for businesses but what happened to customer service. I ordered my coffee at the drive through the way I always do and the gentleman was so rude and disrespectful that I actually just drove off. If you can not do what I am asking although everyone else can don’t be rude about it and snap at me. You are going to loses business if this continues. I won’t go there again"

"This dunkin is inside a season's gas station. It has a drive thru and the order-ahead capabilities through the app-just like any other dunkin. Because of its location there isn't the dine-in space."

"So disappointed with the young lady at the drive thru, My app wasn't taking the dollar amount off for my latte And she said their was no way to adjust it because there isn't a manual to tell you how. Which this has happened before and it was adjusted. I used my friends app and it didn't work either. I said never mind and as she walked away she slammed the bag down that was in her hand and called me a f...b...... which I wasn't being as I had my daughter and friend in the car. She refused to give me her name saying she didn't feel comfortable doing so. Really, what ever happened to customer service. I could see if I was being rude which I wasn't. Still you do not swear at customers !!!! Why not give me your name, If you did nothing wrong you would gladly say your name. The name on the receipt, she said wasn't hers. wow"