Valvoline Instant Oil Change 640 Oak Street, Brockton, MA 02302

"Alfonso was a complete professional. Took time to explain the process and services being provided. Not pushy at all. Offered me all available coupons. And Kenny was very quick and efficient. I'd trust these gentlemen with my vehicle anytime."

"On 12/26/2023 i got serviced, requested the transmission fluid change on my 2015 Honda Accord, then next day i took my car to high way my car broke down in the middle of highway, transmission went down right after i got transmission service day before. My car was driving fine had no issues prior to the service, I contacted Valvoline and they refused to take responsibility on my car, i had to pay $300 just to tow my car and another $200 to bring it home ! They accused me of lying and the Store manager “ Josh “ refused to help or give my refund! I been going to this location in the past 5 years and they literally said “ we don’t care how long you been coming here “ really disappointed and horrible customer service i ever had in my entire life! I contacted Corporate multiple time and not answer, i called Brockton PD and they refused to help, Now this is going to be a Court case! If you really love your car don’t go to this location, they will blame you if they wrongly service your car !!! I will never return to this place again or recommend it to anyone!"

"How is there right when you’re making the complaint about the manager Brian and he’s the same person who approves or denies claims I’m still waiting for Jose Santos because I was told this morning he would contact me and he has not yet I am not disappointed in what you guys say as in you don’t find yourself at fault that does not mean I’m gonna stop fighting, so what I know is right I will continue every day until I am heard and what was done wrong is fixed. I am a grown adult. I don’t need to go to a New And what was done wrong is fixed. I am a grown adult. I don’t need to go to an establishment and lie or be talked at you by a manager. We are not all perfect and I can say when I make mistakes not everyone is like that .Went for an oil change the crew was nice was very busy that day waited for about 45 minutes. NEVER had issue with opening and closing my hood. The way they shut my hood it’s jammed now and won’t open the manager Brian very rude over talks you told me it could of been me who caused the issue the only people who touched my car was them. And I don’t get how you can request someone to take care of fixing your car and it’s still be the same Manager you had an issue with that can decline fixing your car. I’ve gone to this location numerous of times I will not go back to this location again management needs to be replaced. I will continue to move forward until somebody at that location fixes my hood of my vehicle. It is not my responsibility to pay for something that they broke."

"They changed my oil and filter and showed me the new filter going on my car, they also explained to me the extra services is was due for. The guys were clearly focused on the task at hand and I heard them call out everything they were doing as they did it. Washer fluid coolant etc. They showed me my engine air filter and told me it was still in good shape, I've never had such a thorough and inclusive experience. I was in and out in about 10 minutes and they even told me what pressure my tires should be at because I apparently overinflated one of them. I will definitely be back. Top notch service through and through,. The price was a little high but they told me part of the price was getting me in and out and back to my weekend as soon as possible so I didn't mind. Overall great service, will definitely be back."

"I went to Valvoline today for a normal oil change, had no lights on in my car aside from the oil light and tire pressure. They changed my oil and added tire pressure. The second I pulled out of the parking lot my car suddenly had multiple lights on the dash and no longer showed the gear I was in. I restarted it and the lights stayed on so I turned around and went straight back. I was then spoken to rudely by “managers” Matt and Josh, who explained to me that this was a huge coincidence. According to them, my car, which had zero prior issues, all of a sudden developed these problems during my oil change. It was a huge coincidence that it happened while they were inside of the hood of my car. They took zero responsibility and spoke rudely and even reached past my face and touched my dog without my permission with dirty gloves on, while again emphasizing the fact this was all one big coincidence. Highly recommend going elsewhere so that this coincidence doesn’t happen to you."