24 Ford of Easton

"I am kinda late in posting this but, I wanted. to thank everyone especially Tiffany and customer service for the great work she did in getting my Ford Explorer 2013 recall taken care of and the mechanics did a fantastic job. I would highly recommend 24Ford of Easton, Massachusetts."

"Unless you’d like to deal with a dealership that sells used defected vehicles I’d suggest go somewhere else. Terrible customer service, terrible excuses for lack of communication or updates on vehicles. The GM will scream at you if you’re upset with how you’ve been treated especially when you bought a vehicle from them with trust that the car has no issues. Sold me a car with $2250 worth of problems. I was told if I’m unhappy to get a lawyer and this is how they treat customers who are upset. Exact words were “ WE FIXED IT DIDNT WE”. They basically blame you when in reality they are selling defective vehicles and never following up in timely manners with their customers. I first was asked by the service advisor if I wanted to pay for the repairs, since my warranty didn’t cover what was needed to be fixed to then told by the sales manger he didn’t even know my car was there or anything about this. He then addressed I wouldn’t be paying for repairs due to having the car for only 30 days. All this back and forth took a month and everyone had different answers and excuses for me… To then being yelled at the general manager. Go elsewhere. Damon Massey you should be trained better on customer service. Or a class on how to just be a better person."

"I purchased my 2018 Ford Edge Titanium brand new off the lot from a different Ford dealership located in Hanover MA. I ended up having a lot of warranty issues with this vehicle and major problems with the dealership never repairing the vehicle correctly. I thought I'd have no choice but to trade it for what I could get. Luckily, I recently met the owner of 24Ford of Easton, who suggested I bring the vehicle to their service department, which I gladly did. I am so thankful that I made that decision as they re-repaired everything the Hanover Ford dealership screwed up, under manufacturers warranty, while providing me a rental to drive for an entire month and keping me informed of everything that was needed to be done. Their valet service has been a godsend because I do not have to have someone follow me and pick me up after dropping my vehicle off at 24Ford, or to pick it up. The people in the service department have been nothing but helpful, cooperative and informative throughout my entire dealings with them. I highly recommend 24Ford of Easton Service Department. I will continue to have my vehicle serviced by them as now I'm keeping it for as long as possible due to the highly trained technicians knowing their stuff!"

"Waste of my time. Will never go back. Made an appointment a week in advance to drop off my truck for brakes, tire pressure sensors, and a check engine light. Dropped it off at 8am, then could not get through for a status update until late afternoon. They finally called me back at 4:10 with the same laundry list of items I gave them plus a few more. They didn’t do anything to it all day except for a late afternoon diagnostic. They said they would need to keep it overnight or I’d have to bring it back the next day to actually do the work. I picked it up a half hour later and will bring it elsewhere."

"Have been to 24 Ford for oil changes, a couple times since the new ownership. Service was always good and Prompt. No drama. I, generally, do not go to dealerships for service. As the prices are always too high. That is, the case here as well. $75 for an oil change is crazy. The only reason I went was they gave me a $50 off coupon. There is no way I would ever pay $75 for an oil change. $25, no problem. They did not give me a laundry list of fake needed service , which is a big plus. Shows that they are fair, at least to me. Give me a $25-30 LOF, and i would be back regularly and possibly build some trust and confidence to do other services. If they charge this for an oil change, i can only imagine how expensive other services would be! Way too many options, and great independent mechanics in my area, to pay that kind of price."