Bonnell Motors, Inc. 353 Cambridge Street, Winchester, MA 01890

"After having a super negative experience with a different dealer, I was so pleased with Bonnell Ford. They were incredibly helpful and were more focused on customer service than a high pressure sale. I worked with Dimitri who was very knowledgeable ~ I would highly recommend. The business manager was also helpful and managed to find a warranty that worked for my budget."

"Poor service and reckless work: Took my work van in for service 12-22, left it over the Christmas to new years break with instructions that I needed it 1-2. Called to inquire what the status was 1-2 and most of the work hadn’t been done. Couldn’t use it for work 1-2, picked it up 1-3 and the reason I brought it in, an inspection sticker couldn’t be done because they replaced the battery (failed after 2 years) and now the van needed to be driven 150 miles before it could be inspected. Got 2 new tires and 1 is flat 2 weeks later with a damaged valve stem, which could only have been damaged on installation. And to add insult to injury the lug nuts were blasted on with an impact wrench and I can’t get them off. I’ve broken 2 sockets so far, and the ford wrench is useless. Called Bonnell for help and they told me to use AAA. Never going back. Stay away at all costs, they could care less"

"I had a very pleasant experience having my 2019 Ford Edge serviced at Bonnell Ford. The staff is incredibly friendly!! I really like dealing with Sue Bonnell!! She is so on top of things, and makes you feel comfortable being there. I usually stay and the waiting room is very clean and inviting!! All in all, a great experience!! I recommend Bonnell Ford highly!!"

"We’ve been to Bonnell for a vehicle before and knew we liked the team there. Always kind, always helpful. When it came time for us to get a new vehicle we went to Bonnell over a closer Ford dealership to our home. We worked with Matthew Eckhardt and could not be happier. He was so patient with us and really gave us the time and space we needed. He was so helpful with all our questions and very respectful. The manager, Ken, was absolutely great as well. We worked with us to get the paperwork through and even looked up an old service plan that was purchased but never transferred from a previous owner on our other Ford. He transferred it for us and it still has time left for us to use. We’re so pleased with Bonnell and will definitely be back for not only all our service needs but for future Fords. Thank you Matthew and Ken."

"As always the service and selection brought me back to Bonnell Ford. I have been a customer of theirs for over 20 years and my man Steve Powers hooked me up with exactly what I wanted. You feel like you matter and they really provide an exceptionally personal experience. Ken, Steve and the crew, thanks again and I will be back again in the future. I recommend Bonnell Ford without reservation."