Parkway Honda 1575 VFW Parkway, Boston, MA 02132

"So disappointed in my first experience trying to purchase a car from this dealership!! My dad scheduled an appointment to go to the dealership to see this car we were interested in on 1/24/2024 for 6:30 pm. I called the day before to confirm that the car was still there and available, and the representative who answered the phone call confirmed it as well as told me I could’ve came in that same day (1/23/2024) but I decided to wait until the appointment instead. So we rushed to get off of work, drove all the way to the dealership. The lady first told us that Marisol had just got in, then took my ID and then said that Marisol actually wasn’t in all day, which was who scheduled the appointment. Then told us the car was already sold TWO DAYS AGO. The manager showed no sympathy that we followed the correct procedures of making an appointment, showing up ON TIME, and then finding out the car that was STILL POSTED ONLINE THAT WAS AVAILABLE, has been sold and no one notified us. I am completely upset and frustrated with the lack of communication, sympathy, or even problem solved any support after the inconvenience. Very disappointed in the Customer Service I received! Wouldn’t recommend anyone booking with them after this experience!!"

"Wonderful Place to buy a car. I was looking for a new car and first went next door to Parkway Toyota and was interested in buying a car from there but the sales associate I had was rude and in my opinion unprofessional. I decided to go next door to parkway Honda and had THEE best experience Stephanie Cruz was helpful, extremely professional, and her customer service exceeded my expectations. I settled on car and she walked me through the whole entire process. Elizabeth Vargas is also so extremely helpful I was waiting for my license to come in the mail and she guided me through the process and helped me get in my car a bit quicker. I’m so extremely thankful to both of these ladies and know when it’s time to purchase my wife’s car this would be the first place we’d look."

"This was my first experience buying a car from a dealer and I have to admit I was pretty nervous. But as soon as I met Stephanie, our sales person, I realized it was going to be fine. She was calm, informative and patient with all of our questions. She has been very reliable and professional throughout the process. She has exceptional communication skills and is fluent in spanish as well. I highly recommend her for anyone looking to buy a car. I also had a very positive experience with Omar from finance. He took the time to explain the process, listened to my concerns and made me feel like I could trust him. Overall I had an excellent experience. -Lindsay D."

"Had a good time negotiating and discussing my options for a new 2024 Honda HRV. I worked with Peter and he was able to get me what I wanted at a rate and price that suited my budget. Peter was professional and timely with his communication. The manager was also very friendly and willing to help and approve what was needed to make a deal. Can’t recommend enough. Thanks Peter and management team!"