Mirak Automotive Group

"Awful Chevy service. Doesn’t even answer the phone. Told me my car was ready yesterday, a ride there and the car wouldn’t start ! There’s an hour and a half of my life I won’t get back!!"

"more updates: we spoke with Steph in sales. last week we were given the option to sell our car directly to Mirak, the offer was supposed to be extended to 3/10, contingent on assurance that our insurance would cover all costs after our car was sold. We have a signed notice from our insurance that they will continue to cover costs until the car is fully fixed. Steph now says that she will not buy our car until it is fully fixed. it's now been 44 days since our car has been waiting in their collision center for parts. they had it for a month when they offered to buy it. I am now stuck with a car I can't drive and no clue when replacement parts will be delivered. original review: Mirak's a fine dealership if you're buying a car only. I leased a 2020 elantra. When I was t boned and needed two doors replaced they handled it really well. When my car was stolen (look up Kia and Hyundai class action lawsuit) ignition busted, and window bashed in (1/23), they told me repairs would take two weeks, but apparently parts won't be in until 3/15, and no clue how long electrical repairs could take (not their fault). It has been a nightmare - after weeks of phone calls, multiple visits, unclear timelines, we asked to drop our lease early so we can actually have reliable transportation, and they offered to buy the car out from us - fantastic. Except it's taken another week of calls and multiple visits with unreliable information to actually figure out what we need to do between insurance and mirak to actually get out of a lease they told us we could leave. They're not interested in customer service for customers they've already profited from. continuing this review to see if I can get a response - calling mirak is very little help. Apparently our sales rep has moved on from his position sometime in the last two weeks. we were leaving messages on an extension that no one was looking at and no one contacted us to let us know or to continue providing customer support. This is a nightmare. final edit: it took 166 days for our car to finally get fixed (7/7). No one notified us the parts had come in, we just got a call telling us to come grab our car that day. between March and July there was no communication. We filed complaints with Hyundai customer service and waited 3 weeks to hear back from them - by that point we'd already purchased a car as it'd been 2 months of unreliable transportation. Hyundai customer service apparently was willing to reimburse us for almost all of our taxis and car rentals until the Elantra was fixed, which would have been GREAT to know before figuring out our own transportation. We later learned that at least 8 other cars were broken into and waiting on the shop along with ours. After filing a consumer complaint with the state we learned that several other complaints had been filed for frankly, probably the exact same reason (of course the consumer complaint agent could not confirm). In sum: at every point Mirak and Hyundai have been clear as mud, sickening to work with, and this entire experience has taken years off of my life."

"We drove 45min one-way to see their cars posted on-line but they could not locate the keys or the actual cars, although they confirm they should be available. The manager inside was reasonably friendly and apologetic for our long-waiting, but the rest of the staff outside and inside the showroom before tye manager totally ignored us and some others for quite some time. Probably this dealership runs a lot of different trim cars but I don't think I would buy one from here from the way we were treated."

"I bought a new SUV Palisade today. I had been waiting for 6 months. I bought MSRP. stress free and good customer service. Come to see Matt Bui. He is very professional and friendly. He will do his best to make it work. I am satisfied with his service. Highly recommended!"

"I had excellent service here. My Hyundai Santa Fe had a recall for a software update, they also offered a free oil change. I scheduled via the link in the email and was taken right away (actually 10 minutes early). They said it would take about an hour, so I waited, they were right. The waiting area is clean and comfortable, free coffee and some donuts, TV and massage chairs with charging station for your devices. Very pleasant experience, the only thing that would have made it better would be a WiFi connection available."