Dunkin',

28 Winn St, Burlington, MA 01803, United States

"Morning staff is so friendly. The line can be so long in the morning and they power through. I tend to put in a mobile order ahead of time and they know my nickname and that the mobile order doesn’t let me put in the specifics of what I want… and they add it as soon as they see it come through! A lot of times, they write on the cups as well! They love what they do and the customers that go through their drive through!"

"This place used to be really good. Now it is getting worse. I don't even go there everyday but twice in the last two weeks, I have got the wrong items even with a simple combo like a regular coffee and a muffin. First it was the wrong drink, today it was a donut instead of a muffin I requested."

"I just wanted to write a review because this Dunkin location was amazing today. I was having a tough day, I have a baby and it was just one of those never ending days! I went through the drive thru and I forgot my wallet at home. They gave it to me for free and were so nice about it!! I’m so thankful!"

"Had to ask specifically for 80% of food ordered because it was forgotten. Drinks with no ice were filled to the brim with ice, straws were missing, had to turn around and go into the store to get yet another missing item. I wouldn’t leave a negative review if it was a one time thing, but it happens without fail every single time no matter the time or day. It’s convenient in the moment but it will leave you feeling nothing but guilt and anger."

"Quick service and ladies were pleasant. But Dunkins all over should get toasters to toast the bagels the oven is making them hard and chewy!! It wasn’t like this in the past."