eVacuumStore,

86A Morse St, Norwood, MA 02062, United States

"I should have checked reviews before ordering from them. They did not tell me at the time I ordered that the part was out of stock - I simply didn't hear from them at all, other than a receipt (and they charged my credit card immediately, despite not having the part). When I contacted them to find out what was going on they simply said "Good news, more are on the way and we will ship the same day that stock is available" without a single clue whether that means in a few days or a few months. Really terrible business practices."

"My husband started ordering the vacuum supplies for me from this store and I appreciate the sales and very quick service. I have taken over the ordering now and it is so easy! I had to order over the holidays (had 3 vacuum bags left but not sure how long it would take so ordered then) and it was a very quick reply stating the order was processed and the package of bags and filters came much quicker than I thought it would take. Thank you!"

"The product selection here is great and prices are competitive if not lower than in store or at other sites. Ordering was easy and the shipping time was fast. Also had an issue with the payment service and everyone at eVac customer service was very helpful. Will definitely order from here again."

"Probably the worst experience I've had dealing with an online retailer. I ordered a part in early August. After numerous inquires, they finally sent a part in late September and it was the wrong one. After several emails and phone calls they explained that I was mistaken even though the part that they sent didn't fit. I finally ordered from another supplier of vacuum parts and had the correct part within 4 days. I've asked for a refund and haven't received a response."

"Sent me the wrong parts. I sent an e-mail to customer service. no replies. Very poor service. Do not Buy from them. The correct part is grey. The part they sent me is black"