BJ's Tire Center 173 East Main Road, Middletown, RI 02842

"I actually started off having a few great experiences with Nathan helping me out and being friendly as well. The problem that I need to share is when my man went to the scheduled appointment with the car, paid ahead of time for two tires…then he waited, and waited and waited. He actually waited for nearly an hour before being told that they did not have the tires in stock. Not at any time did the person helping apologize. My other half asked the person what needed to be done. He was told that he/we could order the tires- on our own- and then schedule another appointment with them to place them. I have never heard of this before, but nevertheless- the next step was to void the payment. NO OTHER CHARGE was taken through the credit card machine… the person was unable to void the charge, he said that he didn’t know how. Another man named mark came up to help and also said that he could not help. So Daniel had to go to the main customer service desk and they also said that they were not sure if they knew what to do. I decided to go back this morning to find out who helped/didn’t really help yesterday. I had to wait for 12 minutes before Mark came to the front. I asked exactly who was working yesterday and was told that it was a man named Nick. I explained to mark that we were not at all happy with the service/lack of service from the day before and I was basically given excuses Again no apology or ownership whatsoever for anything that happened. We would have been willing to take another chance if they would have at least owned the mistake- no chance- There is a reason why this place is always empty. Do NOT waste your time or money going here!!"

"Mark provided us with incredibly quick and excellent customer service! Highly recommend coming here."

"Only place open on Sunday, June 12. I desperately needed a tire. The manager answered the phone and said to bring it in. He had the right tire, was very kind and helpful. I’m sure he checked out the other tires also. Saved me from having to drive to Warwick on a donut tire. I can thank him enough."

"I arrived at 2pm on a Saturday and the place was locked up with all the lights off. The hours clearly posted “open 9am-6pm” but obviously that is not true."

"Showed up with a flat tire. Nail in the tire barely made it. The first guy we talked to said that he can't do it until tomorrow. Only one car in the bay. Also it's not like we showed up for an oil change. Was going to give 1 star. However, the manager named mark took a look at it and he was very helpful. Turned out they didn't have the tire. Not his fault. He did suggest a place to go. One star off because of how it began."