Dunkin'

"Extremely slow service since remodel, ordered the same thing twice and both times one of the two drinks were done wrong. I mean, wrong as in iced instead of frozen. Asked for frozen hot chocolate and a frozen coffee Mocha, got 2 frozen hot chocolates."

"I gave this store on one stop because since it open it's been 24 hours inside drive-thru when to comes this year a lot of people homeless they started shot in the doors at 10:00 p.m. because we used to come in here and you know get out of cold charge their phones whatever I have a coffee at 9:00 so I feel like going on it shuts his doors on the homeless it's not cool so this location gets one staff for me"

"The workers for the most time get your order correct but for some strange reason they always seem to make the coffee taste like water and not coffee as well as their food. Sometimes I’ve ordered and the food was burnt and I have ordered hashbrowns and they were beyond crispy as well. call it burned too as well because they overcook it. I don’t know if it’s them necessarily doing it intentionally or their employees just don’t care to work there what I would suggest is that you let go of all the workers since you are remodeling the location and higher new young high school workers eager to work, they want to work as much as they want to breathe. That is the employees that you want to hire employees that have everything to lose because when they have something to lose, they have a reason to go to work. because they realize they have so much more to gain. Overall, this location is placed in the right spot just not with the right flow drive-through with this location has to have more than one window serving coffee because you have one customer per window. You will have two times the speed of flow going, allowing your employees to do a better job with a steady flow as well as having the flow of vehicles travel through without needing to build up a line having a line in drive-through is a issue to the business because the longer you have customers waiting the less money you will make, if they start to get annoyed and take off the ones that stay too long, add this to your concern. Is that customers that way too long may be the ones that you don’t want at all such as myself I write reviews based on Duncan’s work effort and dedication to the business and loyalty to the company as a high rated customer the company does look at my review and take in consideration for who I am as a customer and how many reviews I leave the company. I also have district managers directly on my phone and know them personally so I’m not one to be leaving in the parking lot for too long, I’m so glad to see that this location that I am right in review on is under construction and re-modeling. Glad to see that they are taking the time to work hard to improve this location and business to the Dunkin franchise"