Starbucks 648 Old West Central Street, Franklin, MA 02038

"I’m a regular customer and this store is getting worse by the day. Store is always packed any hour of the day, low and overworked staff. Management doesn’t seem to care to find a solution and cooperate is allowing unethical work establishment. They are always busy at drive thru that it’s hard for them to keep up with cafe orders and there’s not enough espresso machines. Would be better if they had more employees and espresso machines to make up for the high volume. Wouldn’t recommend going here unless you really have to. You will be waiting forever for your mobile/cafe/drive thru order."

"I placed a mobile order and picked it up at the drive thru. After I drove away I took a sip of my coffee and realized it was somebody else's. After I finished cleaning my car at the car wash I went back to get my coffee. When I told them they gave me the wrong one the woman at the counter handed me the one that they had made an hour ago. When I asked for a new coffee instead of the one I felt would be watery the worker was clearly irritated with me. I waited another 5 minutes to receive my new coffee. The new coffee had so much ice that it didn't taste good at all. I didn't dare ask for them to fix it since they were already angry with me for receiving the wrong coffee and coming back to get the one I paid $7 for."

"Really gone down hill. Use to be great service. Very slow now. Been in the drive through for 15 minutes. Been at the window for 5. They lost my grilled cheese. I do the mobile ordering to make it easier and faster for them and myself. The girl at the drive thru window looked frantic and very confused. My grilled cheese is not crisp. I don't think it's their fault. Starbucks please do some training and have adequate staff. Cutting corners will cost you in the end."

"I love this starbucks. The lines can be long but I use mobile ordering anyway. I use drive-through so i cannot rate the atmosphere, though it looks nice inside.I have brought coffees back that were made wrong by another branch and have never been given any grief. The staff has always provided service with a smile!!"

"Perfect location and service. Friendly and helpful staff. I ordered pumpkin spice latte and it was very good besides the pink drink. She was fantastic and wonderful. Thank u."