Tri-City Sales,

262 Highland Avenue, Salem, MA 01970

"Great customer service is why I buy all my appliances at Tri - City Sales. We recently bought a dish washer that sat in the box at my house for over a month. We just unboxed it and noticed a dent in the door. I reached out to Matt and got a response right away. They will be replacing the stainless on the door no questions asked."

"So happy I went to Tri-City! I have an older home, with a narrow entry into my basement, and I needed a new washing machine that would fit through this limited space. MICHAEL MARINO, from Tri-City, reviewed my photos, took measurements and discussed with delivery men. They felt that washer I chose would fit and it was delivered today. The delivery guys were awesome, understood the issue and got that machine in perfectly! Thank you to Michael Marino for making a very anxious situation work! Shout out to the delivery men for making my day! Julie too, for helping on my choice! Also, previously bought a washer from big box store, they assured me it would fit, and it did not. Not an easy return. Will be a Tri-City customer from now on!!"

"Julie Kramer was able to find a replacement for our old Miele dishwasher that would accept the same size panels and kept us informed throughout the process. It was installed by Steve Lipsky who did a great job of installing the new and hauling out the old which required getting it up over a short, but steep hill. Julie also solved a misunderstanding about Subzero refrigerator drawers that we thought had been ordered through Clarke and had not been. She paid attention to every detail."

"Tri-City Sales is the best! From the moment I walked in, Julie was attentive, helpful and knowledgeable. She offered me options for that fit my needs and my budget for my kitchen, explaining the features and functionality of each appliance. Julie was responsive to me with any request; questions, specification sheets and shipping details. This is my go-to place, and my third time buying appliances here. Every time, I was extremely happy with the quality, pricing and service!"

"My family and friends have been coming to this business since the 70’s. What happened? On the recent sales tax holiday I brought my fiancé to purchase a washer dryer set after purchasing the set for over 1200 dollars and paying cash they decided to raise the price by 300 dollars saying their was a mistake in the price. This wasn’t a top of the line model by any means. We had a contract with them and they decided to leave a message saying they would deliver a cheaper set. Are you kidding me? In the old days a paid contract and handshake were all you needed! We did get her money back but I suggest even if have done business here before like we have stay away from here it’s obviously not the family oriented business they were before! Yes my fiancé did get what she wanted across the street from Home Depot actually a little cheaper only having to pay the sales tax but it compensated with free delivery in which TCS wanted a little over a hundred dollars! Do not make the mistake we did! Loyalty doesn’t matter to Tri City Sales! Avoid them at all costs!"