Jim's Auto Parts

"I have ordered from Jim's in the past and I have found the pricing to be competitive and the the turn around time to be within reason. Parts were always of good quality. I have no complaints. George"

"Buyer Beware~!!!!---Do not online order from them. Their website is a joke like it's still the 1990's. When filling out the order form you get a response that the only communication you'll receive is a shipment notification, and no order confirmations whatsoever. It's been weeks since I've seen anything, and when trying to call the line is busy all day long. So now I have no clue when I'll receive my part, whether I ever will, and they have my CC info. At this point I'm ready to buy from somewhere else, but have no way to cancel the order. This definitely call for a report to the BBB. Update: I have submitted a complaint to the BBB, this is No Way to do business!!!"

"Placed an order nearly 3 weeks ago. Paid extra for UPS select and still nothing. I call and get a busy signal nearly all day long. Finally got in touch with someone who said my part was sent, that was 5 business days ago. The lady did not have a tracking number. This is the worst experience in regards to mopar parts ever!"

"They sent me the wrong parts so I sent them back they will only give me a refund on half the parts and I still haven't received that I called Jims to order some parts for my 63 Chrysler they sent me the wrong tie rods I sent the tie rods back the lady at the customer service center told me they were only going to refund me for half of the parts because they had to spend 3 hours researching to find the right parts for my car and then I bought those parts from eBay. She said that because I disrespected them like this they would not be giving me my full refund. I still have not received my half refund so now they have my parts and my money."

"I can't begin to tell you how bad the customer service is at Jim's, if your smart take the reviews and run to Magnum Force and or any other supplier from GYC's !!! We spent roughly 7k to restore a 71 SuperBee and numerous parts had to be returned or were missing from the order. Brake lines have been shipped for 2 weeks now but we have yet to receive, the lady who answers the phone is so rude! I asked to speak with the owner and I asked for her to verify my number she placed me on hold, I've been on hold for 35 mins and counting...... I'm about to have a heart attack speaking with her. You would think if a customer spent 7k on parts you wouldn't insist he/she doesn't have it, they would send another. She wanted to fight and insist we lost it, she then wasn't sure if we could order and purchase linkage separate if the order was shipped correctly within the disc brake conversion we wouldn't have this issue. I'm at a lost for words. The 2017 Syracuse nationals are right around the corner and with the 2-3 week delays we aren't going to make it. I would love for the owner to call me so I can explain to him all the issues."