Dunkin' 244 West Boylston Street, West Boylston, MA 01583

"I always when to the place, today I sto there and every one I knew is gone, now they rude and don’t care. I can have sugar and they put regular sugar, I ask for splenda I can tell because taste different, I told the manager and she give me an actitud that’s not aceptable when you health is not so good and sugar is not good. I hope they teach them a better customer service"

"I ordered & paid for a Salted Caramel cold brew. They handed me a Caramel cold brew. Then tell me they discontinued the salted caramel topping. A. Why is it advertised outside and all over the order board inside and out? I mean there is a giant poster as you walk in advertising it. B. When I ordered it why did you not say then that you don't have it, instead sneak me half of what I ordered and paid for. I don't like being tricked into paying for 1 thing and receiving something else. Oh, and I'm pretty sure the boss or manager was standing right there during this and even commented "they discontinued it". Take the advertising down or at the very least when someone orders something that you cannot make say so right then. Also, you have wax paper, stop putting donuts together without the wax paper between them. It's summer, they stick together and get ruined."

"I’ve been going to this Dunkin’ Donuts for 16 years and things have really changed. The store was always clean, service was quick and friendly and the staff knew all the regulars. In the past two weeks I’ve seen the same food on the floor under the hand wash only sink. Staff using the hand wash only sink to clean out the blender container and other instruments dropped on the floor. The last 4 time I ordered on the go it took 15 minutes to make a ice coffee no food. When it came out it was wrong and had to be remade and staff was rude. One time there were a handful of people waiting by on the go and no orders coming out. After 10 minutes I asked the cashier if on the go was down. He said no the label printer stopped working and asked me what I had. I told him and he looked down where all the on the go receipts were stuck along the edge of the counter, with the Dunkin’ Donuts sticker on each one. He grabbed mine, and I asked him if the label machine is down but the printer was still printing the receipts did he just decide not to make any of the on the go orders? He smiled at me and said yes, I looked at him and said, do you see the 10 people standing over there? I imagine those are their tickets. He said well then they will have to come ask me for them. What a complete mess bring back any of the people that used to work there."

"The cleanest Dunkin Donuts I’ve seen in a while!! Good job everyone!! The iced coffee, donuts, muffins were fantastic! The bagel minis were perfect, warm and fresh the way they are supposed to be served, unlike the bagel minis I ordered In Westminster on Tuesday; they were cold and raw and besides was told that’s the way they’re supposed to be served!!"

"Today, I only ordered two sausage egg and cheese wakeup wraps for lunch.. I get back to work to find this. I got Bacon and cheese wraps with NO EGG ........ Come on guys, i ordered around noon too. Absolutely ridiculous and a total waste of my money. I tried calling to let them know and their number isn't working either. Naturally."