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Advance Auto Parts
219 North Main Street, Natick, Massachusetts, United States
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About the Advance Auto Parts
Advance Auto Parts is a trusted car repair and store located at 219 North Main Street in Natick, Massachusetts. With a wide range of automotive parts and accessories, as well as expert technicians on hand, Advance Auto Parts is your one-stop shop for all your car maintenance and repair needs. Whether you're looking to upgrade your vehicle with new parts or simply need a tune-up, Advance Auto Parts has you covered. Visit us today and experience top-notch service and quality products for your vehicle.
Photos of Advance Auto Parts
219 N Main St Ste A102, Natick, MA 01760, United States
Opening hours of Advance Auto Parts
Monday:
07:30 - 21:00
Tuesday:
07:30 - 21:00
Wednesday:
07:30 - 21:00
Thursday:
07:30 - 21:00
Friday:
07:30 - 21:00
Saturday:
07:30 - 21:00
Sunday:
09:00 - 20:00
Reviews of Advance Auto Parts
"Pretty good deals, some markdowns, got a good scratch remover kit, half price. Didn't have visor clips, bummer, and the cashier said the weirdest thing, I had $5 speed perk bucks, you earn by spending money, and when I went to use it, he said," that's a scam". ?? So confused, I said, I earned it by spending money, what's the scam? Bizarre.."
"Natick store is terrible. Today, I had a terrible experience at this store. My car battery needs an immediate replacement and so I placed an online order for a store pickup and installation at the store. Before heading to the store, I did also call the store and confirmed with them whether they'd be able to install the battery, and they said "Yes". so I went to the store to pickup my battery and requested them to install the battery. The guy seemed to be like a slacker and was not at all willing to install my battery and had behaved extremely rude and aggressive in such a away that he'd even kill me. so I returned my battery immediately. This is completely unfair and unacceptable. I would like to escalate this matter to the store manager and have them take action on this."
"Today my daughter went to Advance to get help with her battery. Conner (Asst Mgr) was awesome. He answered all her questions and installed the battery correctly. He showed her how to check her fluids, change a fuse, and how to use her battery charger. As a parent, I really appreciated the help that he gave her and the patience he showed when explaining everything to her. Thank you Conner"
"Today I went into the auto parts store looking for something to shield my car from the Sun. As I was looking a gentleman named Xavier came over and asked me if I needed any help with anything I could just ask him. They only had one of the items and I needed another one and without hesitation Xavier ordered a second one from a different store for me to pick up at a later date. Also a few days ago when I was in the store another employee was really helpful and gave a suggestion on how I could find a little clip I needed for my vehicle and sure enough I ended up finding it. So far my experience is at the store have been great."
"There is a reason this store only has a rating of 3.4 as of 4/2/22. Today, Matt refused to accept my return. No problem noted with the items. Just refused. And Matt tells me he is Management! I bought several items in the Maynard Store a few days ago for a brake line job. I asked there whether the parts were right. They changed out my couplers for another brand that seemed a better fit. When I finished the job I had some parts left over, as expected. This Natick store refused to accept the coupler return. The item is brand new and worth about $3. Just refused. I told him the story. Nope. Not at this store. No suggestion of store credit even. I asked whether I had made a mistake in my purchase, somehow goofed, like the error was mine. He said no but I would have to drive to Maynard to do the return. That is quite a drive. With gas, I would be losing money. Of course I found this upsetting. And it showed. I suppose I frowned and contemplated his obstinance and unreasonableness. But then I tried a different tack to cut my losses and asked to just return the rest. Matt refused, flat, deadpan. I asked if there was anything wrong with the rest of the return I was trying to make and he agreed there wasn't. He did helpfully offer that he just didn't like my attitude. WOW! It took me a few seconds to register that one. Seems like I work for him, not him for me. Actually, I was ready to challenge him to a dual. There really was some electricity in the air. But I am old enough to realize that with my wife waiting, it was best to stand down and move on to other approaches. For the district manager of Advance Auto: Please send Matt to to customer care school and teach him a little anger suppression. Also, talk to your chirpy employee who writes owner response here. They need to read what they are responding to. My items were eligible for return. Unless I suppose the return policy stated "except where the store clerk does not like the customer's attitude." And give me my $30 for the return. For everyone else: I have never had this kind of problem with Amazon. No one tells me they don't like my attitude, after a little probing. In fact when I run up against something with the automated return process, the customer service agent usually says dispose of the item as you please, we will refund the amount you requested, and please accept our apologies. Finally, is there anything else we can do to keep you shopping with us? So yea, this store, and Matt, the manager, in particular suck. Take a look at the Maynard store. Way higher marks, Way nicer people. But how can Advance Auto let this store continue to perform so poorly? It ought to be shut down. Or make it self service. Do something that doesn't come down to whether they like my attitude on any given day."
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